IT Technician I — Help Desk & Onsite Support

Kids for the Future; Town of Bombay (NY); On-site; USD 28,000 - 37,000; Full time

Job summary

Tarbell Management Group in Hogansburg, NY seeks an IT Technician Level 1 to provide frontline help desk and desk-side support for associates. You will document, troubleshoot, and resolve common tech requests for computers, mobile devices, printers, and Microsoft 365, while supporting onboarding, asset provisioning, and timely escalation of complex issues.

As a team member, you will follow our values, assist with password and access management, and help maintain inventory and security standards

Qualifications

• High school diploma or equivalent.
• Foundational knowledge of Windows computers, Microsoft 365, printers, peripherals, mobile devices, and basic networking concepts.
• Ability to perform structured troubleshooting, follow documented procedures, and escalate when required.
• Ability to document technical work clearly and communicate instructions in user-friendly language.
• Strong communication, customer service, organization, time management, and follow-through skills.
• Professional, patient, dependable, and culturally aware.
• Ability to handle confidential information and follow security and access-control requirements.
• Valid driver’s license and reliable transportation for travel to supported locations.

Responsibilities

• Help Desk and User Support: Receive, prioritize, document, and manage support requests.
• Provide courteous frontline assistance by phone, remote tools, email, ticket, and desk-side service.
• Troubleshoot issues involving Windows devices, Microsoft 365, printers, peripherals, connectivity, mobile devices, and approved software.
• Resolve requests within scope and escalate when needed to Level 2 or management.
• Communicate progress, next steps, and resolution details clearly to users.
• Device, Access, and Lifecycle Support: Configure, deploy, replace, collect, and prepare equipment per standards.
• Complete onboarding and offboarding tasks, including access coordination and asset updates.
• Install approved software and verify functionality before delivery.
• Maintain accurate inventory and asset records.
• Assist with passwords, MFA, account access, and licensing requests.
• Documentation, Security, and Operations: maintain ticket notes, create knowledge base articles and SOPs.
• Follow security, data handling, and change management requirements.
• Report suspected incidents and escalate through proper channels.
• Participate in maintenance, deployments, and department priorities.

Skills

Windows basics

Microsoft 365

Printers & peripherals

Mobile devices

Networking basics

Troubleshooting

Education

Associate degree or technical diploma (preferred)

Tools

Ticketing systems

Remote support tools

Asset management systems

Endpoint management

Microsoft Entra ID

Microsoft Intune

Job description

Tarbell Management Group in Hogansburg, NY seeks an IT Technician Level 1 to provide frontline help desk and desk-side support for associates. You will document, troubleshoot, and resolve common tech requests for computers, mobile devices, printers, and Microsoft 365, while supporting onboarding, asset provisioning, and timely escalation of complex issues.

As a team member, you will follow our values, assist with password and access management, and help maintain inventory and security standards