Onsite Help Desk Tech I — Customer IT Support

DIMARCO GROUP LLC; City of Rochester (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The DiMarco Group is seeking a motivated Help Desk Technician – Level 1 to provide end-user support across all DiMarco Group entities. This onsite role in Henrietta, NY offers hands-on experience with modern IT systems and infrastructure.

You will be the first point of contact, resolve tickets, manage accounts, and assist with Microsoft 365 and Windows 11 support, while traveling to company locations as needed.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
• Strong customer service and communication skills.
• Basic understanding of computer hardware, software, and networking concepts.
• Reliable transportation and the ability to travel to offsite locations as needed.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first level of technical support for end users across the organization.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Create and manage user accounts, including password resets and access requests.
• Maintain accurate IT documentation, asset records, and inventory tracking.
• Provide exceptional customer service and technical assistance to employees.
• Assist with the setup, deployment, and support of computer hardware and software.
• Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
• Utilize the Halo ticketing system to document, track, and manage support requests.
• Travel to company locations as needed to provide onsite technical support.
• Demonstrate a willingness to learn new technologies and expand technical skills.

Skills

Customer service

Communication

IT knowledge

Halo ticketing

Education

Associate degree in IT/CS

Tools

Halo ticketing system

Job description

The DiMarco Group is seeking a motivated Help Desk Technician – Level 1 to provide end-user support across all DiMarco Group entities. This onsite role in Henrietta, NY offers hands-on experience with modern IT systems and infrastructure.

You will be the first point of contact, resolve tickets, manage accounts, and assist with Microsoft 365 and Windows 11 support, while traveling to company locations as needed.