IT Technician - Flexible Work & Endpoint Expert

First Orion; Arkansas; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Open PTO

Flex Fridays

Health and dental/vision options

Retirement plans

Learning and development programs

Job summary

First Orion seeks an experienced IT Technician to support internal users, endpoints, applications, and access to help employees securely achieve corporate goals. You will collaborate with staff, leaders, vendors, and IT teams to resolve issues, maintain readiness, and deliver consistent customer experiences.

Required: 2+ years in IT service desk or desktop support, strong Microsoft 365 and identity tasks, Windows/macOS endpoint management, and solid customer service and documentation skills.

Qualifications

• 2+ years in IT service desk or desktop support role.
• Experience administering Microsoft 365 and identity/access tasks.
• Experience provisioning, supporting, patching, inventorying Windows/macOS endpoints.
• Strong customer service, communication, and documentation skills.
• Ability to work with ITSM tools and follow established processes.

Responsibilities

• Provide timely IT support for hardware, software, accounts, and devices.
• Manage endpoint configuration, deployment, and retirement for Windows and macOS.
• Handle onboarding/offboarding and access changes with least privilege in mind.
• Document tickets, procedures, and knowledge articles; participate in on-call rotation.

Skills

IT service desk

Microsoft 365

End user support

Windows/macOS endpoints

PowerShell

Education

IT-related degree

Tools

ServiceNow

Active Directory

Intune

Entra ID

O365 administration

Job description

First Orion seeks an experienced IT Technician to support internal users, endpoints, applications, and access to help employees securely achieve corporate goals. You will collaborate with staff, leaders, vendors, and IT teams to resolve issues, maintain readiness, and deliver consistent customer experiences.

Required: 2+ years in IT service desk or desktop support, strong Microsoft 365 and identity tasks, Windows/macOS endpoint management, and solid customer service and documentation skills.