IT Technician - Hotel Tech & On-Site Support

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Homestead Resort & Spa in Hot Springs, VA seeks an IT Technician to install/configure, operate, and maintain hotel systems hardware/software, ensuring PCI compliance and vendor coordination. The role supports on-site IT across the property and requires hands-on problem solving in a hospitality setting.

The position covers daily monitoring, backups, patches, and on-call coverage including nights/holidays. Strong communication, detail orientation, and hospitality mindset are essential.

Qualifications

• Bachelor's Degree in Computer Science or 3+ years IT experience.
• Experience with Opera PMS, Micros POS, Networking, and Microsoft O365.
• Hardware and software installation and troubleshooting experience.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Weekend coverage and on-call availability may be required.

Responsibilities

• Provides technical support on all hotel computer systems and installs hardware/software.
• Ensure proper operation of IT equipment and troubleshoot issues.
• Maintain PCI compliance and coordinate with vendors as needed.
• Monitor systems, review logs, and ensure backups and security checks.
• Provide onsite support for phones and telecom issues across the property.
• Perform OS patches, upgrades, and capacity planning activities.
• Respond to outages, repair failed systems, and communicate with stakeholders.

Skills

Hardware troubleshooting

Software installation

Communication skills

Organizational skills

On-call duties

Education

Bachelor's Degree in Computer Science

Tools

Opera PMS

Micros POS

Microsoft O365

Networking

Job description

Omni Homestead Resort & Spa in Hot Springs, VA seeks an IT Technician to install/configure, operate, and maintain hotel systems hardware/software, ensuring PCI compliance and vendor coordination. The role supports on-site IT across the property and requires hands-on problem solving in a hospitality setting.

The position covers daily monitoring, backups, patches, and on-call coverage including nights/holidays. Strong communication, detail orientation, and hospitality mindset are essential.