IT Technician

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Homestead Resort & Spa in Hot Springs, VA seeks an IT Technician to install/configure, operate, and maintain hotel systems hardware/software, ensuring PCI compliance and vendor coordination. The role supports on-site IT across the property and requires hands-on problem solving in a hospitality setting.

The position covers daily monitoring, backups, patches, and on-call coverage including nights/holidays. Strong communication, detail orientation, and hospitality mindset are essential.

Qualifications

• Bachelor's Degree in Computer Science or 3+ years IT experience.
• Experience with Opera PMS, Micros POS, Networking, and Microsoft O365.
• Hardware and software installation and troubleshooting experience.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Weekend coverage and on-call availability may be required.

Responsibilities

• Provides technical support on all hotel computer systems and installs hardware/software.
• Ensure proper operation of IT equipment and troubleshoot issues.
• Maintain PCI compliance and coordinate with vendors as needed.
• Monitor systems, review logs, and ensure backups and security checks.
• Provide onsite support for phones and telecom issues across the property.
• Perform OS patches, upgrades, and capacity planning activities.
• Respond to outages, repair failed systems, and communicate with stakeholders.

Skills

Hardware troubleshooting

Software installation

Communication skills

Organizational skills

On-call duties

Education

Bachelor's Degree in Computer Science

Tools

Opera PMS

Micros POS

Microsoft O365

Networking

Job description

The Omni Homestead Resort & Spa The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview

The IT Technician role will be responsible for supplying, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors for success.

Responsibilities

• Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs.
• Ensure proper operation of IT equipment while troubleshooting hardware or software issues.
• Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards
• Remains abreast of changes in user, system software, and hardware requirements.
• Troubleshoot network and system problems; Diagnose system problems, recommend, and implement solutions or draw upon other resources and/or vendors to resolve.
• Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued by company policy.
• Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes.
• Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and elevate issues as needed.
• Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale.

Operations and Support

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Reviewing system and application logs and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
• Perform regular file archival and purge, as necessary.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance

• Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.
• Configure / add new services, as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required

Qualifications

• Previous hospitality, healthcare, or retail experience is preferred
• Bachelor's Degree in Computer Science OR minimum of 3 years of relevant IT experience
• Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365
• Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation
• Good verbal/written communication skills
• Attention to detail and excellent organizational skills
• This role may require coverage on one or both weekend days based on business needs, with corresponding days off scheduled during the workweek.
• Responsibilities will require being on call and, at times, working off-hours due to critical system outages, upgrades, etc. More specifically, nights/holidays may be required based on the needs of the hotel/business.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.