IT Technician

Omni Hotels & Resorts; Frisco (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Omni PGA Frisco Resort & Spa seeks an IT Technician to install, configure, operate, and maintain hotel IT systems and related infrastructure. You will ensure compliant, reliable technology for associates and guests across multiple platforms.

The role requires troubleshooting hardware and software issues, coordinating with vendors, and maintaining backups and system availability. Weekend coverage and on-call duties may be required to support critical system outages.

Qualifications

• Bachelor’s Degree in Computer Science is required.
• Minimum 3 years of relevant IT experience is preferred.
• Experience in hospitality IT systems is a plus.
• Strong troubleshooting and communication skills are essential.

Responsibilities

• Provides IT support for all hotel computer systems and installs hardware/software.
• Ensures PCI and corporate IT policy compliance across systems.
• Troubleshoots network and system problems and coordinates with vendors as needed.
• Provides onsite support for company-issued devices and telecom needs.
• Maintains system monitoring, backups, and log reviews.
• Performs OS patching, updates, and performance tuning.
• On-call coverage including nights/holidays when required.

Skills

Communication skills

Attention to detail

On-call readiness

Weekend availability

Education

Bachelor’s Degree in Computer Science

Tools

Opera PMS

Micros POS

Microsoft 365 / O365

Job description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you’re planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

Overview

The IT Technician role will be responsible for supplying, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors for success.

Responsibilities

• Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
• Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards
• Remains abreast of changes in user, system software, and hardware requirements.
• Troubleshoot network and system problems; Diagnose system problems, recommend, and implement solutions or draw upon other resources and/or vendors to resolve.
• Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued per company policy.
• Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes.
• Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and elevate issues as needed.
• Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale.

Operations and Support

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Reviewing system and application logs and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
• Perform regular file archival and purge as necessary.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance

• Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required

Qualifications

• Previous hospitality, healthcare, or retail experience is preferred
• Bachelor’s Degree in Computer Science OR minimum of 3 years of relevant IT experience
• Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365
• Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation
• Good verbal/written communication skills
• Attention to detail and excellent organizational skills
• This role may require coverage on one or both weekend days based on business needs, with corresponding days off scheduled during the workweek.
• Responsibilities will require being on call and, at times, working off-hours due to critical system outages, upgrades, etc. More specifically, nights/holidays may be required based on the needs of the hotel/business.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.