IT Systems Technician: Hardware, Software & Networks

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Resorts World Las Vegas is seeking an IT Technician to install, maintain, and repair hardware, software, and networks. The role requires strong problem solving and the ability to support users as the first point of contact.

Ideal candidates have experience with hospitality systems and are able to work varied shifts, including nights, weekends, and holidays, while ensuring secure IT practices and documentation.

Qualifications

• Working knowledge of computer operating systems, internet security and data privacy principles.
• Working knowledge in database programming and software installation.
• Ability to manage service requests and incidents within ITSM solutions.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Installing, configuring, and troubleshooting hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Providing support to users and being the first point of contact for error reporting.
• Managing technical documentation.
• Ability to manage service requests and incidents within ITSM solution.
• Define software, hardware, and network requirements.
• Offer timely technical support and teach users how to utilize computers correctly.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Skills

Operating systems

English communication

ITSM

Customer service

Problem solving

Hospitality systems

Education

Bachelor's degree

Associate degree

Tools

ITSM software

Database programming

Job description

Resorts World Las Vegas is seeking an IT Technician to install, maintain, and repair hardware, software, and networks. The role requires strong problem solving and the ability to support users as the first point of contact.

Ideal candidates have experience with hospitality systems and are able to work varied shifts, including nights, weekends, and holidays, while ensuring secure IT practices and documentation.