IT Technician

Omni Hotels & resorts; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Omni Hotels & Resorts is seeking an IT Support Specialist to provide technical support on all computer systems, troubleshooting issues and maintaining compliance with corporate standards.

The ideal candidate will have a Bachelor’s degree in computer science or equivalent experience in hospitality technology. Key responsibilities include managing IT operations, ensuring uptime, and providing excellent support to hotel staff.

Join our team to contribute to exceptional guest experiences in our Dallas location.

Qualifications

• Previous hospitality, healthcare, or retail experience is preferred.
• Bachelor’s degree in computer science or a minimum of 3 years of relevant IT experience.
• Preferred experience in Opera PMS, Micros POS, Networking, Microsoft O365.

Responsibilities

• Provide technical support on all computer systems in the hotel.
• Troubleshoot hardware or software issues.
• Maintain IT systems and controls in compliance with corporate policies.
• Perform regular security monitoring to identify possible intrusions.

Skills

Hospitality experience

Networking

Good communication skills

Attention to detail

Education

Bachelor’s degree in computer science

3 years of relevant IT experience

Tools

Opera PMS

Micros POS

Microsoft O365

Job description

Overview

Omni Corporate Offices. Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity, innovation and exceptional service. The company’s commitment to career development has fostered tenure, loyalty and a family atmosphere.

Responsibilities

• Provide technical support on all computer systems in the hotel, installing hardware and software and maintaining the latest service packs.
• Ensure proper operation of IT equipment while troubleshooting hardware or software issues.
• Maintain IT systems and controls in compliance with corporate policy, PCI standards and other corporate IT standards.
• Keep abreast of changes in user, system software, and hardware requirements.
• Troubleshoot network and system problems, diagnose issues, recommend solutions, and engage vendors as needed.
• Provide onsite assistance with company‑issued phones and act as liaison with Telecom Providers to ensure all phones are issued per company policy.
• Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes.
• Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and elevate issues as needed.
• Research and recommend innovative, and where possible automated, approaches for system administration tasks to provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Review system and application logs and verify completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify possible intrusions.
• Handle daily backup operations, ensuring all required file systems and data are successfully backed up to appropriate media.
• Perform regular file archival and purges as necessary.
• Provide Tier III or other support on request from various constituencies; investigate and troubleshoot issues.
• Repair and recover from hardware or software failures, coordinating and communicating with impacted constituencies.
• Apply OS patches and upgrades regularly; upgrade administrative tools and utilities.
• Configure or add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as needed.
• Cover one or both weekend days as required; coordinate days off during the workweek.
• Be on call and, at times, work off‑hours for critical system outages, upgrades; nights/holidays may be required.

Operations and Support

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Review system and application logs and verify completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify possible intrusions.
• Handle daily backup operations, ensuring all required file systems and data are successfully backed up to appropriate media.
• Perform regular file archival and purge as necessary.
• Provide Tier III or other support per request from various constituencies; investigate and troubleshoot issues.
• Repair and recover from hardware or software failures; coordinate and communicate with impacted constituencies.

Maintenance

• Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.
• Configure/add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.

Qualifications

• Previous hospitality, healthcare, or retail experience is preferred.
• Bachelor’s degree in computer science or a minimum of 3 years of relevant IT experience.
• Preferred experience in Opera PMS, Micros POS, Networking, Microsoft O365.
• Knowledge of hardware troubleshooting, software installation, telephone and voicemail system installation.
• Good verbal and written communication skills.
• Attention to detail and excellent organizational skills.

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.