IT Technician: Frontline Tech Support & Devices

Texas Rangers; Arlington (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Texas Rangers is seeking a versatile IT Technician to ensure the reliable operation of desktops, laptops, tablets, and related devices. You will provide hands-on troubleshooting, device setup, and day-to-day technical support while delivering excellent customer service and upholding IT standards.

Key duties include diagnosing hardware and software issues, configuring hardware, administering Active Directory and Okta, and managing tickets with a clear focus on user satisfaction.

Qualifications

• 3 years in a technical support role or equivalent experience.
• Solid understanding of computer systems, mobile devices, peripherals, and basic networking concepts.
• Strong problem-solving skills and ability to work under pressure.
• Clear verbal and written communication with non-technical users.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues for users promptly.
• Install, configure, upgrade, and maintain computer hardware and standard software.
• Assist with user account administration (Active Directory and Okta) and password resets.
• Troubleshoot LAN, Wi-Fi, and VPN connectivity issues.
• Create, update, and close IT tickets in the ticketing system.
• Maintain documentation of issues, resolutions, and assets.

Skills

Technical support

Windows/macOS

Networking basics

Communication skills

Education

CompTIA A+/Network+

Relevant degree or equivalent

Tools

Active Directory

Okta

Ticketing system

Job description

Texas Rangers is seeking a versatile IT Technician to ensure the reliable operation of desktops, laptops, tablets, and related devices. You will provide hands-on troubleshooting, device setup, and day-to-day technical support while delivering excellent customer service and upholding IT standards.

Key duties include diagnosing hardware and software issues, configuring hardware, administering Active Directory and Okta, and managing tickets with a clear focus on user satisfaction.