IT Technician

Texas Rangers; Virginia (MN); On-site; USD 42,000 - 70,000; Full time

Job summary

The Texas Rangers are seeking a versatile IT Technician to ensure reliable operation of desktops, laptops, tablets, and related tech. You will provide hands-on troubleshooting, device setup, and day-to-day support while upholding IT standards.

Responsibilities include resolving hardware/software issues, assisting with AD/Okta, managing tickets, and supporting printers and conference room tech. Must have 3 years in tech support and strong customer service.

Qualifications

• Minimum 3 years in a technical support role.
• Solid understanding of computers, mobile devices, peripherals, and basic networking.
• Strong problem solving and ability to work under pressure.
• Excellent verbal and written communication for non-technical users.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues promptly.
• Install, configure, and maintain computer hardware and standard software.
• Assist with user account administration including AD and Okta.
• Troubleshoot network issues (LAN, WiFi, VPN).
• Create and manage support tickets and document resolutions.

Skills

Technical Support

Windows & macOS

Networking basics

Active Directory

Okta

Customer Service

Education

Certifications (CompTIA A+, Network+)

Tools

Active Directory

Okta

Microsoft 365

Google Workspace

VPN

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

JOB SUMMARY:

The Rangers are seeking a versatile and customer-focused IT Technician to join our team! This role is responsible for ensuring the reliable operation of desktops, laptops, tablet devices, and related technology. The IT Technician provides hands‑on‑related troubleshooting, device setup, and day to day technical support while delivering excellent customer service and maintaining established IT standards and procedures.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Diagnose and resolve hardware, software, and connectivity issues for users in a timely manner.
• Install, configure, upgrade, and maintain computer hardware and standard business software.
• Assist with user account administration, including Active Directory and Okta, password resets, and access requests.
• Diagnose and troubleshoot basic network issues, including LAN, Wi Fi, and VPN connectivity.
• Create, update, and close support tickets accurately and promptly within the IT ticketing system.
• Maintain clear and accurate documentation of issues, resolutions, and asset inventory.
• Support peripherals and specialized equipment such as printers, docking stations, ticket and suite scanners, and conference room technology.
• Follow IT policies, security standards, and best practices to protect systems and company data.
• Other duties as assigned.

PREFERRED QUALIFICATIONS:

• 3 years in a technical support role, or an equivalent combination of experience, education, or certifications preferred.
• Solid understanding of computer systems, mobile devices, peripherals, and basic networking concepts.
• Strong problem‑solving skills and the ability to work effectively under pressure.
• Ability to manage multiple tasks, prioritize issues, and work independently or as part of a team.
• Strong working knowledge of Windows and macOS operating systems and basic networking principles (TCP/IP, DNS, DHCP).
• Experience supporting cloud platforms such as Microsoft 365 or Google Workspace.
• Proven ability to analyze problems, identify root causes, and implement effective solutions.
• Clear verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Professional demeanor with a strong focus on user satisfaction.
• Industry certifications (CompTIA A+, Network+, or similar) are a plus.
• Must be able to lift, carry, and transport moderately heavy equipment (up to 50 pounds), including computers, monitors, printers, and other IT peripherals.
• Ability to bend, kneel, crouch, or climb ladders to access cables, wiring, or equipment in tight spaces or elevated locations.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!