Information Technology Specialist

Mechoopda Indian Tribe of Chico Rancheria; Chico (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Mechoopda Indian Tribe of Chico Rancheria seeks an Information Technology Specialist to support information systems and provide desktop support to users. The role troubleshoots hardware/software, installs equipment and software, and assesses training needs while ensuring compliance with tribal policies.

The ITS will work under supervision, manage short- and long-term IT projects, and contribute to technology acquisitions while aligning with operating procedures.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Two years of increasingly responsible experience in technical support and network administration.
• Experience with Microsoft 365, Active Directory, VMWare, Veeam, Sophos, Android and iOS platforms.
• Experience collaborating with Native American communities.

Responsibilities

• Provide technical desktop support to users.
• Troubleshoot hardware and software problems associated with Tribe computers, telecommunications, and related equipment.
• Install hardware equipment and software applications.
• Assess user training needs and make recommendations.
• Assist with hardware and software acquisitions and licensing.
• Follow operating procedures and policies and work independently to meet deadlines.

Skills

Communication

Problem Solving

Analytical Thinking

Independent Working

Project Management

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Microsoft 365

Active Directory

VMWare

Veeam

Sophos

Android

iOS

Job description

Description

Under supervision of the Tribal Administrator, the Information Technology Specialist (ITS) performs a variety of technical duties in support of the Tribe's information systems and provides technical desktop support to users. The ITS will troubleshoot hardware and software problems associated with the Tribe's computers, telecommunications, and related equipment; install hardware equipment and software applications; assess user training needs; make recommendations regarding hardware and software acquisitions; and perform other related duties as assigned. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Requirements

Minimum Qualifications

• Strong communication and facilitation skills with all levels of an organization
• Ability to critically analyze and creatively solve problems
• Demonstrated understanding of information technology systems including, but not limited to, database management, computer networking, and telecommunications systems
• Ability to interpret policy directives, changes, and program compliance
• Ability to collect data and prepare written reports based on given information
• Demonstrated understanding of software administration including purchasing and tracking volume licensing
• Demonstrated project management skills including development, implementation, and evaluation of short- and long-term projects
• Demonstrated ability to work independently, including setting and meeting critical deadlines and timely follow-up on assignments

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Two (2) years of increasingly responsible experience performing technical support and network administration on personal computers and peripheral equipment
• Experience with technologies such as: Microsoft 365 ecosystem (Exchange Online, Teams, OneDrive, SharePoint, Entra, Intune), Active Directory, VMWare, Veeam, Sophos, Android and iOS platforms
• Experience collaborating with Native American communities