IT Technician & AV Specialist (Windows/Mac)

Elgin Community College; Elgin (IL); On-site; USD 57,800 - 77,067; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

Flexible Spending Account

Retirement Plans

Time Off with Pay

Tuition Reimbursement

Employee Assistance Program

Sick Banks

Job summary

Elgin Community College seeks a full-time technical computer support specialist to assist classroom and lab environments. You will apply knowledge of fundamental hardware and software concepts in order to recommend, test and maintain software for varying hardware configurations.

Assist with hardware/software integration, adapt to support all ECC campuses, deploy devices, and maintain operating systems and desktop standards. May provide after-hours support as needed.

Qualifications

• Associates degree in computer science and four years of experience integrating, troubleshooting and repairing Windows and Apple hardware and software.
• Knowledge of computer hardware, software and network best practices.
• Knowledge of A/V systems, automation and control systems used in presentations.
• Experience with SCCM, Jamf Pro, and Google Admin Console for management.
• Programming concepts for system automation and scripting basics.
• Ability to meet deadlines with attention to detail and provide excellent customer service.

Responsibilities

• Assigned projects including planning, deployment and verification; test new technologies.
• Provide software/hardware expertise for ECC's networked environments and assist with integration.
• Deploy computers and devices; configure operating systems and establish desktop standards.
• Diagnose and repair automation/control systems used by presenters.
• Respond to escalated helpdesk requests and document solutions.
• Assist with inventory and provide back-up support within Technology Services.

Skills

Windows OS

Mac OS

Hardware repair

Software testing

A/V systems

Systems management

SCCM

Jamf Pro

Google Admin Console

Scripting concepts

Customer service

Verbal & written communication

Flexible schedule

Education

Associates degree in computer science

Tools

Microsoft SCCM

Jamf Pro

Google Admin Console

Job description

Elgin Community College seeks a full-time technical computer support specialist to assist classroom and lab environments. You will apply knowledge of fundamental hardware and software concepts in order to recommend, test and maintain software for varying hardware configurations.

Assist with hardware/software integration, adapt to support all ECC campuses, deploy devices, and maintain operating systems and desktop standards. May provide after-hours support as needed.