IT Technician II

Elgin Community College; Elgin (IL); On-site; USD 57,800 - 77,067; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

Flexible Spending Account

Retirement Plans

Time Off with Pay

Tuition Reimbursement

Employee Assistance Program

Sick Banks

Job summary

Elgin Community College seeks a full-time technical computer support specialist to assist classroom and lab environments. You will apply knowledge of fundamental hardware and software concepts in order to recommend, test and maintain software for varying hardware configurations.

Assist with hardware/software integration, adapt to support all ECC campuses, deploy devices, and maintain operating systems and desktop standards. May provide after-hours support as needed.

Qualifications

• Associates degree in computer science and four years of experience integrating, troubleshooting and repairing Windows and Apple hardware and software.
• Knowledge of computer hardware, software and network best practices.
• Knowledge of A/V systems, automation and control systems used in presentations.
• Experience with SCCM, Jamf Pro, and Google Admin Console for management.
• Programming concepts for system automation and scripting basics.
• Ability to meet deadlines with attention to detail and provide excellent customer service.

Responsibilities

• Assigned projects including planning, deployment and verification; test new technologies.
• Provide software/hardware expertise for ECC's networked environments and assist with integration.
• Deploy computers and devices; configure operating systems and establish desktop standards.
• Diagnose and repair automation/control systems used by presenters.
• Respond to escalated helpdesk requests and document solutions.
• Assist with inventory and provide back-up support within Technology Services.

Skills

Windows OS

Mac OS

Hardware repair

Software testing

A/V systems

Systems management

SCCM

Jamf Pro

Google Admin Console

Scripting concepts

Customer service

Verbal & written communication

Flexible schedule

Education

Associates degree in computer science

Tools

Microsoft SCCM

Jamf Pro

Google Admin Console

Job description

Overview

About ECC: Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule

Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Rate of Pay

This is a Full-Time Support Staff position at grade 213, with an annual salary range of $57,800 to $77,067. The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits

• Medical, Dental, Vision Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Account (FSA, DCA, Commuter)
• Retirement Plans (Pension, 457b, 403b)
• Time Off with Pay
• Professional Development/Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Sick Banks

FLSA Status

Non-Exempt

Grant Funded

No

Job Summary

Provide technical computer support for classroom and lab environments. Apply knowledge of fundamental hardware and software concepts in order to recommend, test and maintain software for varying hardware configurations. Assist with hardware and software integration, adapt as needed to support all programs.

Required Knowledge, Skills & Abilities

1. Associates degree in computer science and four years of experience integrating, troubleshooting and repairing all manner of Windows and Apple based hardware and software; or equivalent combination of education, training and experience.
2. Considerable knowledge of computer hardware, software and network best practices.
3. Considerable knowledge of A/V systems, automation and control systems used in presentations.
4. Considerable skill integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Admin Console.
5. Good knowledge of programming concepts necessary for system automation using various scripting languages.
6. Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
7. Considerable skill in providing exemplary customer service
8. Considerable skill in verbal and written communications.
9. Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
10. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Desired Knowledge, Skills & Abilities

N/A

Essential Duties

1. Assigned projects and tasks including but not limited to initial planning, deployment and verification phase. Research and test new technologies, services, and software. Assignments have a wide variance in scope.
2. Provide technical expertise and serve as departmental resource in the areas of software and hardware (Windows and Mac OS), AV and helpdesk services to all users of college-owned technology in ECC’s networked environment. Utilize tools such as Microsoft SCCM, remote server administration tools, etc. Adapt as needed to support all ECC campuses.
3. Deploy computers and devices to all ECC environments. Install, configure, and maintain operating systems and software. Develops and implements desktop standards.
4. Responsible for the advanced in-house diagnosis and repair of the many automation and control systems used by presenters throughout college
5. Recommend, test, deploy, and maintain software
6. Respond promptly to escalated helpdesk requests by troubleshooting and completing repairs. Document responses and solutions in the helpdesk system.
7. Consults, demonstrates and instruct end-users with the use of college owned technology. Recommends and helps develop solutions to their technical needs. Coordinates the implementation of these solutions with internal and external departments.
8. Assist with inventory processes
9. Provide back up support within Technology Services as qualified and able to do so. Mentor and provide support to co-workers as necessary. Deliver, set up and test equipment for special events. Assist with inventory processes to ensure accuracy and accountability as devices are installed or removed. maintains required training, licensure and/or certification
10. Maintains confidentiality of privileged information and adheres to applicable privacy laws
11. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace
12. Maintains an understanding of the work of colleagues to effectively provide back-up and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work
13. Adheres to department guidelines for attendance and punctuality.

Other Duties

1. May be required to provide after-hours support.
2. May require travel to off-campus sites to perform repairs.
3. Perform other job-related duties as assigned which pertain to the job description.
4. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands

Medium (up to 50 lbs. occasionally or 30 lbs frequently or 10 lbs constantly)

Visual Acuity

Close visual acuity (e.g. computer, assembly)

Work Environment

Moderate noise

Environmental Conditions

Typical office or administrative

Current SSECCA Union Member Information

The initial posting date for this position is 07/15/2026. Elgin Community College Support Staff Association (SSECCA) members that apply by 07/23/2026 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.