IT Technician

Akerman-LL; Miami (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Akerman, founded in 1920, is seeking an IT Technician to join its Miami office. This is an onsite position supporting local and remote users.

Responsibilities include providing onsite and remote technical assistance, configuring PCs, laptops, mobile devices, printers, and phones; troubleshooting hardware and software; supporting Office and document management; and coordinating with vendors. EOE.

Qualifications

• Two years of hands-on IT support experience.
• Experience supporting PCs, MS Office, mobile devices, AV tech, and network connectivity.
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Provide onsite and remote technical support, including VPN and Citrix assistance.
• Configure and support PCs, laptops, smartphones, tablets, printers, and phones.
• Troubleshoot hardware, software, and connectivity issues; elevate as needed.
• Support Microsoft Office and document management applications.
• Provide conference room and audiovisual support for meetings and presentations.
• Coordinate with vendors on technology-related matters.
• Maintain local office technology inventory.
• Assist with technology deployments, office moves, and firm-wide functions.

Skills

Customer service

Communication

Independence

Prioritization

Tools

Citrix

iManage

Microsoft Office

Job description

Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking an IT Technician to join its Miami office. This is an onsite position.

Responsibilities include :

• Provide onsite and remote technical support, including VPN and Citrix assistance
• Configure and support PCs, laptops, smartphones, tablets, printers, and phones
• Troubleshoot hardware, software, and connectivity issues; elevate as needed
• Support Microsoft Office and document management applications
• Provide conference room and audiovisual support for meetings and presentations
• Coordinate with vendors on technology-related matters
• Maintain local office technology inventory
• Assist with technology deployments, office moves, and firm-wide functions

Qualifications :

• Minimum of two (2) years of hands-on IT support experience
• Experience supporting PCs, Microsoft Office applications, mobile devices, AV technology, and network connectivity
• Strong customer service, communication, and interpersonal skills
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience supporting attorneys or professionals in a law firm or professional services environment preferred
• Microsoft OS and PC hardware certifications are a plus
• Experience with iManage and Citrix is highly desirable

We offer an excellent compensation and benefits package. EOE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.