IT Technician

Akerman; Miami (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Akerman in Miami is seeking an IT Technician to join its onsite team. The role provides onsite and remote support, covering VPN, Citrix, PCs, mobile devices, AV systems, and conference rooms.

You will configure hardware, troubleshoot issues, and coordinate with vendors while maintaining inventory and assisting with deployments and office moves. The ideal candidate has 2+ years of IT support experience and strong customer service skills.

Qualifications

• Minimum of two (2) years of hands-on IT support experience.
• Experience supporting PCs, Microsoft Office, mobile devices, AV technology, and network connectivity.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Experience in a law firm or professional services environment preferred.
• Microsoft OS and PC hardware certifications are a plus.
• Experience with iManage and Citrix is highly desirable.

Responsibilities

• Provide onsite and remote IT support, including VPN and Citrix assistance.
• Configure and support PCs, laptops, smartphones, tablets, printers, and phones.
• Troubleshoot hardware, software, and connectivity issues; escalate as needed.
• Support Microsoft Office and document management applications.
• Provide conference room and audiovisual support for meetings and presentations.
• Coordinate with vendors on technology-related matters.
• Maintain local office technology inventory.
• Assist with technology deployments, office moves, and firm-wide functions.

Skills

IT support

Microsoft Office

AV technology

Network connectivity

Customer service

Tools

Citrix

iManage

Microsoft OS

PC hardware

Job description

Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking an IT Technician to join its Miami office. This is an onsite position.

Responsibilities include:

• Provide onsite and remote technical support, including VPN and Citrix assistance
• Configure and support PCs, laptops, smartphones, tablets, printers, and phones
• Troubleshoot hardware, software, and connectivity issues; elevate as needed
• Support Microsoft Office and document management applications
• Provide conference room and audiovisual support for meetings and presentations
• Coordinate with vendors on technology-related matters
• Maintain local office technology inventory
• Assist with technology deployments, office moves, and firm-wide functions

Qualifications:

• Minimum of two (2) years of hands-on IT support experience
• Experience supporting PCs, Microsoft Office applications, mobile devices, AV technology, and network connectivity
• Strong customer service, communication, and interpersonal skills
• Ability to work independently and manage competing priorities in a fast-paced environment
• Experience supporting attorneys or professionals in a law firm or professional services environment preferred
• Microsoft OS and PC hardware certifications are a plus
• Experience with iManage and Citrix is highly desirable

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Equal Opportunity Employer
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