IT Service Desk Technician (L1) – Warehouse Operations

iSoftStone; Whitestown (IN); On-site; USD 25,000 - 36,000; Full time

Job summary

iSoftStone in Whitestown, Indiana, is seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations under a 12-month contract.

You will handle user support, device setup, printer and handheld device support, and basic network troubleshooting in a fast-paced warehouse setting, with SLA-driven ticketing and direct collaboration with L2 engineers.

Qualifications

• 1+ year of IT support experience.
• Familiarity with Windows OS, printers, and handheld devices.
• Basic networking concepts and troubleshooting.
• Experience with ticketing systems and onsite user support.

Responsibilities

• Install and configure Windows operating systems, office software, and standard applications.
• Support desktops, laptops, monitors, printers, scanners, and peripherals.
• Troubleshoot basic hardware, software, and connectivity issues.
• Support barcode scanners, PDA devices, handheld terminals, and label printers.
• Handle printer maintenance, paper jams, toner replacement, and label printing issues.
• Configure basic network settings including IP, Wi‑Fi, and printer connectivity.
• Prepare and deploy IT equipment for new users and warehouse operations.
• Respond to IT tickets and provide onsite support within SLA requirements.
• Maintain IT asset inventory and basic documentation.
• Escalate complex issues to L2 engineers when necessary.

Skills

IT support

Customer service

Communication

Networking basics

Ticketing systems

Onsite user support

Tools

Windows OS

Printers

Barcode scanners

Handheld devices

PDA devices

Job description

Job: IT Service Desk Technician (L1) – Warehouse Operations

Location: Whitestown, Indiana!

Duration: 12 Months (Contract)

We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment

Key Responsibilities:

• Install and configure Windows operating systems, office software, and standard application
• Support desktops, laptops, monitors, printers, scanners, and peripheral
• Troubleshoot basic hardware, software, and connectivity issue
• Support barcode scanners, PDA devices, handheld terminals, and label printer
• Handle printer maintenance, paper jams, toner replacement, and label printing issue
• Configure basic network settings including IP, Wi-Fi, and printer connectivity
• Prepare and deploy IT equipment for new users and warehouse operation
• Respond to IT tickets and provide onsite support within SLA requirement
• Maintain IT asset inventory and basic documentation
• Escalate complex issues to L2 engineers when necessary

Qualifications:

• One+ year of IT support experience.
• Basic knowledge of Windows OS, computer hardware, printers, and handheld devices.
• Familiar with basic networking concepts and troubleshooting.
• Experience with ticketing systems and onsite user support.
• Strong customer service and communication skills.

Preferred Qualifications

• Experience in warehouse, logistics, retail, or manufacturing environments.
• Experience supporting Zebra or Honeywell handheld devices.