IT Technical Support Specialist III - Onsite Iselin

Centene Management Company LLC; Woodbridge Township (NJ); On-site; USD 37,000 - 68,000; Full time

Job summary

Centene Management Company LLC in Iselin, New Jersey, seeks an on-site and remote IT Support Specialist to troubleshoot hardware and software, install updates, and support LAN/WAN, mobile OS, and office devices.

You will serve as a technical resource, handle ServiceNow tickets, provide end-user training, coordinate with IT Infrastructure, and ensure security controls; requires a High School diploma or GED and 2–4 years of related experience; five days per week onsite.

Qualifications

• High School diploma or GED required.
• 2–4 years of related IT help desk experience.
• Vocational or technical education may be added.

Responsibilities

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users
• Resolves technical issues with LAN and WAN
• Works with IT Infrastructure teams to set up and maintain environments
• Implements controls to protect information systems assets
• Performs data transfer and manages imaging operations
• Reports to users and management on status of service tickets
• Provides end user training and education
• Acts as a technical resource for IT support specialists
• Complies with policies and standards

Skills

ServiceNow or equivalent ticketing

Laptop PCs & virtual workstations

Windows OS & Apple iOS

Active Directory & Networking

Customer service skills

Education

High School diploma or GED

Vocational or technical education

Tools

ServiceNow

Job description

Centene Management Company LLC in Iselin, New Jersey, seeks an on-site and remote IT Support Specialist to troubleshoot hardware and software, install updates, and support LAN/WAN, mobile OS, and office devices.

You will serve as a technical resource, handle ServiceNow tickets, provide end-user training, coordinate with IT Infrastructure, and ensure security controls; requires a High School diploma or GED and 2–4 years of related experience; five days per week onsite.