IT Technical Support Specialist III

Centene Management Company LLC; Woodbridge Township (NJ); Vor Ort; USD 37.000 - 68.000; Vollzeit

Zusammenfassung

Centene Management Company LLC in Iselin, New Jersey, seeks an on-site and remote IT Support Specialist to troubleshoot hardware and software, install updates, and support LAN/WAN, mobile OS, and office devices.

You will serve as a technical resource, handle ServiceNow tickets, provide end-user training, coordinate with IT Infrastructure, and ensure security controls; requires a High School diploma or GED and 2–4 years of related experience; five days per week onsite.

Qualifikationen

• High School diploma or GED required.
• 2–4 years of related IT help desk experience.
• Vocational or technical education may be added.

Aufgaben

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users
• Resolves technical issues with LAN and WAN
• Works with IT Infrastructure teams to set up and maintain environments
• Implements controls to protect information systems assets
• Performs data transfer and manages imaging operations
• Reports to users and management on status of service tickets
• Provides end user training and education
• Acts as a technical resource for IT support specialists
• Complies with policies and standards

Kenntnisse

ServiceNow or equivalent ticketing

Laptop PCs & virtual workstations

Windows OS & Apple iOS

Active Directory & Networking

Customer service skills

Ausbildung

High School diploma or GED

Vocational or technical education

Tools

ServiceNow

Jobbeschreibung

Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists.

Key Details: This role requires onsite work in Iselin, New Jersey, five days per week.

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Works with IT Infrastructure teams to set up and maintain existing infrastructure environments and assist with local changes
• Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Act as a technical resource for information technology support specialist
• Performs other duties as assigned
• Complies with all policies and standards

• Requires a High School diploma or GED
• Requires 2 - 4 years of related experience
• May require vocational or technical education in addition to prior work experience
• Vocation or technical education may include additional on-the-job training or continuous learning education

• ServiceNow or equivalent ticketing tool
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills

Pay Range: $27.02 - $48.55 per hour

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.

Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act