IT Technical Support Specialist III

Centene Corp.; Woodbridge Township (NJ); On-site; USD 37,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K

Stock purchase plan

Tuition reimbursement

Paid time off

Job summary

Centene Corp. in Iselin, NJ is seeking an IT Technical Support Specialist III to provide on-site and remote end-user support for hardware, software, and networked systems.

You will troubleshoot issues, install updates, and assist with IT infrastructure tasks while helping others with technical guidance. The role requires five days per week on-site in Iselin, with strong customer service and communication skills.

Qualifications

• Requires High School diploma or GED.
• 2–4 years of related experience.
• Technical education may supplement experience.

Responsibilities

• Provides on-site and remote technical support to end users and site IT infrastructure.
• Troubleshoots hardware and software problems.
• Installs software, updates, and upgrades on networked computers.
• Implements end-user training and education.
• Works with IT Infrastructure teams to set up and maintain environments.
• Maintains security controls and data integrity.
• Reports status and resource needs for service tickets.
• Acts as a technical resource for other Support Specialists.

Skills

Customer service

Interpersonal communication

Problem-solving

Team collaboration

Education

High School diploma or GED

Tools

ServiceNow

Windows OS

Networking basics

Active Directory

Job description

## IT Technical Support Specialist IIIApply: Iselin - 485D U.S. 1 (11154): Full time: Posted Today: 1668585**Position Purpose:** Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists. **Key Details: This role requires onsite work in Iselin, New Jersey, five days per week.** * Drives hardware delivery and setup; customize systems for unique end user needs* Analyzes, tests, and debug computer systems* Offers laptop/desktop break-fix assistance and remote desktop support* Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)* Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)* Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes* Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction* Performs data transfer and manages imaging operations* Reports to users and management on status, resource needs, and projected outcomes of service tickets* Provides end user training and education* Act as a technical resource for information technology support specialist.* Performs other duties as assigned* Complies with all policies and standards**Education/Experience:** Requires a High School diploma or GED Requires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education **Technical Skills:**One or more of the following skills are desired. * ServiceNow or equivalent ticketing tool* Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking* Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice**Soft Skills:*** Demonstrated customer service skills* Demonstrated interpersonal/verbal communication skillsPay Range: $27.02 - $48.55 per hour **At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day.** You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.