Onsite IT Support Specialist III - End-User & Network

Centene Corporation; Town of Newark (WI); On-site; USD 77,424,000 - 139,116,000; Full time

Job summary

Centene Corporation is seeking an IT support specialist for on-site work in Newark, DE, with optional remote capabilities and a focus on end-user hardware, software, and network issues. The role emphasizes rapid ticket resolution, end user training, and collaboration with IT teams.

Applicants should have 2–4 years of experience, a high school diploma or GED, and familiarity with ServiceNow, Windows, macOS, iOS, Android, and network infrastructure.

Qualifications

• Requires a High School diploma or GED.
• Requires 2 - 4 years of related experience.

Responsibilities

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Implements the necessary controls and procedures to protect information systems assets from modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Act as a technical resource for information technology support specialist.

Job description

Centene Corporation is seeking an IT support specialist for on-site work in Newark, DE, with optional remote capabilities and a focus on end-user hardware, software, and network issues. The role emphasizes rapid ticket resolution, end user training, and collaboration with IT teams.

Applicants should have 2–4 years of experience, a high school diploma or GED, and familiarity with ServiceNow, Windows, macOS, iOS, Android, and network infrastructure.