Service Desk Technician

ITH.; San Francisco (CA); Hybrid; USD 34,440 - 48,216; Part time

Benefits offered by this job

Flexible remote work environment

Opportunity to learn from experienced IT professionals

Exposure to modern cloud-based technologies

Collaborative and supportive team culture

Job summary

ITH. in San Francisco is seeking a Junior Service Desk Technician for a part-time contractor role. This position is perfect for someone early in their IT career, focusing on troubleshooting technical issues and assisting employees.

Responsibilities include providing technical support via email, managing support tickets, and configuring devices. Ideal candidates will possess IT support experience and strong troubleshooting skills, with opportunities for growth in a collaborative environment.

Qualifications

• 2+ years of experience in IT Support, Service Desk, or Help Desk roles.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft 365 and/or Google Workspace.
• Knowledge of networking fundamentals (Wi-Fi, VPN, DNS, TCP/IP).

Responsibilities

• Provide first-level technical support via email, chat, and video calls.
• Troubleshoot hardware, software, networking, and account access issues.
• Manage and resolve support tickets in a timely manner.
• Assist with user onboarding and offboarding processes.
• Configure laptops, workstations, and peripheral devices.

Skills

IT Support experience

Troubleshooting

Communication skills

Working independently

Tools

Jira Service Management

Zendesk

Freshservice

ServiceNow

Job description

Junior Service Desk Technician (Part-Time)

Location: Hybrid (San Francisco Bay Area Preferred)

Type: Part-Time Contractor

Schedule: Approximately 20-30 hours per week

About the Role

We are seeking a motivated and customer-focused Junior Service Desk Technician to join our team on a part-time basis. This role is ideal for someone early in their IT career who enjoys helping users, troubleshooting technical issues, and learning new technologies in a fast-paced environment.

You will serve as the first point of contact for employees requiring technical assistance and will work closely with senior IT staff to resolve hardware, software, and system-related issues.

Responsibilities

• Provide first-level technical support via email, chat, and video calls.
• Troubleshoot hardware, software, networking, and account access issues.
• Manage and resolve support tickets in a timely manner.
• Assist with user onboarding and offboarding processes.
• Configure laptops, workstations, and peripheral devices.
• Support Microsoft 365, Google Workspace, and common business applications.
• Document issues, resolutions, and technical procedures.
• Escalate complex issues to senior IT team members when necessary.
• Maintain a high level of customer service and communication.

Requirements

• 2+ years of experience in IT Support, Service Desk, or Help Desk roles.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft 365 and/or Google Workspace.
• Knowledge of networking fundamentals (Wi‑Fi, VPN, DNS, TCP/IP).
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.
• Professional level of English.

Nice to Have

• Experience with ticketing systems such as Jira Service Management, Zendesk, Freshservice, or ServiceNow.
• Basic knowledge of identity and access management tools.
• Experience supporting remote teams.
• IT certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals.

What We Offer

• Flexible remote work environment.
• Opportunity to learn from experienced IT professionals.
• Exposure to modern cloud-based technologies.
• Collaborative and supportive team culture.l
• Potential for long-term growth opportunities.

If you're passionate about technology and enjoy helping people solve technical challenges, we'd love to hear from you.