IT Systems Technician: Workstation Setup & Troubleshooting

Jobtailor; Beloit (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Beloit, KS is seeking an IT Support Technician to manage workstation setups, maintenance, and upgrades, covering hardware, software, and peripherals.

The role requires strong problem-solving and customer communication skills, with experience in Windows 11, Active Directory, and Office 365. You will handle user requests, assist with networking issues, and participate in on-call rotations within a corporate environment.

Qualifications

• 2-year degree or 2–4 years related work experience.
• Minimum one plus years of demonstrated experience supporting a corporate environment preferred.
• Strong analytical, problem solving, and organizing skills.
• Must be able to operate tools, components and peripheral accessories.
• Must read and understand technical manuals, procedural documentation and OEM guides.
• Must possess effective interpersonal and relationship building skills.
• Must be proficient in workstation configuration, troubleshooting and support in a Microsoft Windows 11, Active Directory environment.
• Familiarity with Apple iOS and Android based products and systems required.
• Proficiency in Microsoft Office Suite, up through version 2016 and Office 365 including use, installation, configuration and troubleshooting.
• Strong written and oral communication skills; able to explain technical concepts to non-technical people.
• Must be self-motivated, able to prioritize and execute tasks in a high-pressure environment.
• Takes responsibility for money and resource usage; makes sound decisions.
• Develops contacts and relationships internal and external to the organization.

Responsibilities

• Responsible for workstation setups, upgrades, hardware and software maintenance.
• Maintenance includes but is not limited to: hard drives, memory, video cards, network cards, optical drives and printing.
• Install, configure, and upgrade computer hardware, peripherals, and software.
• Diagnose, repair, and maintain hardware, peripherals, and software systems.
• Care for all computer-related equipment, including workstations, printers, fuel sites and automations.
• Answer incoming telephone calls, voice mails and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
• Escalate hardware and software related issues with Computer Operations Supervisor.
• Must be willing to take part in the rotating weekly on call schedule.
• Other duties as assigned.

Skills

Workstation Configuration

Troubleshooting

Windows 11

Microsoft Office

Interpersonal Skills

Analytical Skills

Education

2-year degree or related field

Tools

Active Directory

iOS

Android

OEM Guides

Peripherals & Printing

Job description

Jobtailor in Beloit, KS is seeking an IT Support Technician to manage workstation setups, maintenance, and upgrades, covering hardware, software, and peripherals.

The role requires strong problem-solving and customer communication skills, with experience in Windows 11, Active Directory, and Office 365. You will handle user requests, assist with networking issues, and participate in on-call rotations within a corporate environment.