Technical Operations Specialist

Jobtailor; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a Level 2 IT Support professional in Milwaukee, WI to address escalated issues, build systems, and manage inventory. The role includes on-site and remote service calls, onboarding/offboarding, and participation in projects with a focus on customer satisfaction and SLA adherence.

Ideal candidates have 2+ years in technical support, relevant certifications, and strong knowledge of networking, hardware, and cloud concepts. Travel for on-site calls may be required.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 2 years in a technical support role.
• Strong knowledge of computer hardware, software, and networking.
• Excellent problem-solving, organizational, and time management skills.
• Superior verbal and written communication abilities.
• Ability to lift and move heavy equipment as needed.
• Valid driver’s license and willingness to travel for on-site service calls.
• Certifications like CompTIA Network+, Cisco CCNA, or similar. (Preferred)
• Experience with network monitoring tools (e.g., PRTG, Nagios, SolarWinds). (Preferred)
• Knowledge of VLAN configuration and troubleshooting. (Preferred)
• Familiarity with firewalls, VPNs, and security appliances (e.g., Unifi, SonicWall, Meraki). (Preferred)
• Understanding of switching and routing protocols (e.g., OSPF, BGP, STP). (Preferred)
• Experience with Wi-Fi network setup and management. (Preferred)
• Familiarity with network automation tools (e.g., Ansible, Python). (Preferred)
• Experience with cloud networking (e.g., Azure, AWS). (Preferred)
• Understanding of Quality of Service (QoS) for managing traffic priority. (Preferred)
• Strong skills in network documentation using tools like IT Glue or Confluence. (Preferred)

Responsibilities

• Level 2 Support: Address escalated technical issues, maintaining high customer satisfaction and adherence to service agreements.
• Service Requests: Fulfill complex service requests with a deep understanding of IT systems and the ability to offer customized solutions.
• System Builds: Assemble and configure systems including workstations, network gear, cameras, basic servers, and printers to meet company standards.
• Shipping & Receiving: Manage dispatch and receipt of hardware components, accurately tracking inventory movement.
• Inventory Management: Maintain detailed IT inventory records, conduct audits, and ensure equipment availability.
• Service Calls: Perform on-site and remote service calls, resolving technical issues efficiently.
• End User Onboarding/Offboarding: Manage the technical aspects of onboarding and offboarding, facilitating smooth transitions for employees.
• Product Ownership: Own and manage products, overseeing their entire lifecycle from documentation to troubleshooting.
• Project Participation: Contribute to both custom and templated projects, ensuring successful task completion.
• On-Call Rotation: Participate in an on-call rotation for after-hours support, ensuring system reliability.

Skills

Technical support

Network monitoring

Problem solving

Communication

Time management

Organizational skills

On-site service

Driver's license

Education

Associate’s degree in CS/IT or related field

Tools

PRTG

Nagios

SolarWinds

IT Glue

Confluence

Ansible

Python

Azure

AWS

Unifi

Job description

Jobtailor is seeking a Level 2 IT Support professional in Milwaukee, WI to address escalated issues, build systems, and manage inventory. The role includes on-site and remote service calls, onboarding/offboarding, and participation in projects with a focus on customer satisfaction and SLA adherence.

Ideal candidates have 2+ years in technical support, relevant certifications, and strong knowledge of networking, hardware, and cloud concepts. Travel for on-site calls may be required.