IT Systems Technician — Tech Support & Network Ops

City of Hialeah Municipal Government; Florida; On-site; USD 41,000 - 80,000; Full time

Job summary

The City of Hialeah is seeking an Information Systems Technician under the CIO to provide IT support, repairs, upgrades, and user assistance.

You will maintain hardware/software inventories, operate printers and telecom devices, and assist in LAN/WAN and internet topology tasks, with a focus on reliable service and customer-focused support. This role requires problem solving, teamwork, and adherence to city policies; FDLE background checks are required.

Qualifications

• Two years paid work experience in a business/computer related field, with at least six months in three of the following areas: PC repairs; Windows desktop; Windows server; Office; TCP/IP configuration; internet topology design.
• One year of college completed with a 2.5 GPA or better in a business or computer related field may substitute for a year of paid work experience.
• Must pass a FDLE fingerprint-based background check.
• Must maintain FDLE certifications via periodic training and testing.

Responsibilities

• Provides technical support and training via phone, email, remote assistance, and in person for computer systems, hardware, and software.
• Maintains and monitors inventory of computer hardware and software.
• Operates printers, storage devices, USB cameras, and telecommunications hardware/software per procedures.
• Installs, configures, and troubleshoots operating systems, software, hardware, and peripherals.
• Assists users with routine hardware and software questions as part of the IT team.
• Supports Network/Systems Administrator functions.
• Supports Applications Administrator functions.
• Assists in disaster prep, response, and recovery, and may be reassigned to other duties or shifts.
• Promotes positive customer service internally and externally.
• Performs other duties as needed to meet department needs.

Job description

The City of Hialeah is seeking an Information Systems Technician under the CIO to provide IT support, repairs, upgrades, and user assistance.

You will maintain hardware/software inventories, operate printers and telecom devices, and assist in LAN/WAN and internet topology tasks, with a focus on reliable service and customer-focused support. This role requires problem solving, teamwork, and adherence to city policies; FDLE background checks are required.