Entry-Level IT Helpdesk Support Technician

City of Homestead; Homestead (AL); On-site; USD 23,000 - 34,000; Part time

Job summary

The City of Homestead is seeking an entry-level IT support specialist to provide helpdesk services and hands-on maintenance for applications and hardware across city operations. You will work with internal and external teams to plan, configure, deploy, and document IT solutions, ensuring reliable service and upholding DoIT standards.

Ideal candidates communicate clearly, stay organized, and solve problems independently in a fast-paced public sector environment.

Qualifications

• AS in CS/IT or actively pursuing a related degree is preferred.
• Knowledge of Windows OS, basic networking (TCP/IP), Microsoft 365 apps, and Outlook.
• Familiarity with LAN/WAN devices, telecom, and related support.
• Experience with Windows servers, devices, O365, AD, and mobile device configuration using O365.
• Ability to work in a dynamic real-world environment.
• Valid Florida driver’s license with clean record.
• Background screening is required.
• Some knowledge of job control languages/procedures is desirable.

Responsibilities

• Provide helpdesk support for computer systems, software, and hardware.
• Offer timely onsite and remote technical troubleshooting to users.
• Support stakeholder relationships with courteous, cooperative service.
• Assist users with software, network, and device issues.
• Organize and inventory hardware and software using an inventory system.
• Install and configure new computer equipment, printers, and peripherals.
• Document configurations and maintenance activities.
• Log and triage service requests per established procedures.
• Monitor request status and communicate with users and IT teams.

Skills

Helpdesk

Troubleshooting

Remote support

Hardware installation

Software installation

Inventory management

Documentation

Customer service

Education

Associate of Science in CS/IT

Tools

Windows Server

Office 365

Active Directory

Job description

The City of Homestead is seeking an entry-level IT support specialist to provide helpdesk services and hands-on maintenance for applications and hardware across city operations. You will work with internal and external teams to plan, configure, deploy, and document IT solutions, ensuring reliable service and upholding DoIT standards.

Ideal candidates communicate clearly, stay organized, and solve problems independently in a fast-paced public sector environment.