IT Systems Technician II — Hardware & Software Support

Benefit & Risk Management Services, Inc.; Folsom (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Benefit & Risk Management Services, Inc. is seeking a Computer Systems Technician II to provide company-wide hardware and software support. The role requires on-site work, strong troubleshooting, and a proactive approach to maintaining IT infrastructure.

The candidate should have 3–5 years in HelpDesk and solid knowledge of Windows environments, Active Directory, Exchange/Office 365, and voIP systems. A high school diploma or GED is required.

Qualifications

• High School diploma or GED with related IS experience or equivalent.
• 3-5 years’ HelpDesk experience demonstrating problem solving.
• English reading/writing/speaking proficiency required.
• Ability to work on-site with consistent attendance.

Responsibilities

• Maintain all office computer hardware/software directly and with contractor support as required.
• Install, test, and repair computers and peripherals.
• Manage new user accounts creation and termination.
• Troubleshoot hardware/software issues and provide end-user support.
• Research hardware/software markets and recommend improvements.
• Assist in IT projects including server/IT infrastructure.
• Assist with VoIP systems (RingCentral/Genesys Cloud).
• Maintain documentation and perform scheduled maintenance.
• Support QA and collaborate with IT team as needed.
• Check backups and assist in data recovery when needed.

Skills

Self-Motivated

Excellent communication

Attendance & punctuality

Windows OS

Active Directory

Office 365 / Exchange

PowerShell

Python

Networking basics

Windows Server

VoIP systems

Education

High School diploma or GED

3-5 yrs HelpDesk experience

Tools

Active Directory

Office 365 / Exchange

RingCentral / Genesys Cloud

PowerShell

Python

CLI

Windows Server

Job description

Benefit & Risk Management Services, Inc. is seeking a Computer Systems Technician II to provide company-wide hardware and software support. The role requires on-site work, strong troubleshooting, and a proactive approach to maintaining IT infrastructure.

The candidate should have 3–5 years in HelpDesk and solid knowledge of Windows environments, Active Directory, Exchange/Office 365, and voIP systems. A high school diploma or GED is required.