IT Systems Technician II: Hardware & Software Support

BRMS; Folsom (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

BRMS is seeking a Computer Systems Technician II to provide companywide hardware and software support in a diverse IT environment. The role emphasizes on-site work, strong diagnostics, and proactive maintenance to ensure smooth operations.

You will manage user accounts, support Windows Server and Office 365, and collaborate on IT projects. Strong communication and quick problem-solving are essential for excellent end-user service.

Qualifications

• High School diploma or GED; related Information Systems field experience.
• 3–5 years experience in HelpDesk.
• Ability to read, speak, and write effectively in English.

Responsibilities

• Provide companywide hardware/software support.
• Install, test, and repair computers and peripherals.
• Manage new user accounts creation and termination.
• Troubleshoot hardware/software issues and support end users.
• Research hardware/software markets and recommend improvements.
• Assist in IT projects and QA, including tasks related to computer/server environments.
• Maintain documentation and backup procedures.
• Support Genesys/VoIP systems and daily IT operations.

Skills

Self-Motivation

Communication skills

Hardware troubleshooting

Windows OS

Office 365

Active Directory

Microsoft Exchange

VoIP systems

PowerShell

Python

Networking basics

Windows Server

Education

High School diploma or GED

Related Information Systems field experience

Tools

Genesys Cloud

RingCentral

OS Deployment

Job description

BRMS is seeking a Computer Systems Technician II to provide companywide hardware and software support in a diverse IT environment. The role emphasizes on-site work, strong diagnostics, and proactive maintenance to ensure smooth operations.

You will manage user accounts, support Windows Server and Office 365, and collaborate on IT projects. Strong communication and quick problem-solving are essential for excellent end-user service.