IT Systems Technician II: Hardware, Software & End-User Support

Socket.dev; Folsom (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Socket.dev is seeking a Computer Systems Technician II to provide company-wide hardware/software support in a diverse IT environment. The role emphasizes consistent on-site attendance, proactive maintenance, and end-user assistance across Windows, Office 365, and network basics.

The ideal candidate will troubleshoot issues, manage user accounts, and collaborate with contractors to deploy and support computer systems and peripherals.

Qualifications

• Requires strong IT support in a diverse environment.
• Must read, speak and write English effectively.
• Experience with Windows, Office 365, and network basics preferred.

Responsibilities

• Works on site with consistent attendance.
• Maintain all office hardware/software directly and with contractors.
• Install, test, and repair computers and peripherals.
• Manage new user accounts creation and termination.
• Troubleshoot hardware/software issues and support end users.
• Research hardware/software markets and recommend improvements.
• Oversee scheduled maintenance on hardware.

Skills

Self-motivated

Communication

Hardware troubleshooting

Windows OS

Office 365

VoIP systems

Scripting

Networking basics

Documentation

PowerShell/Python

Education

High School diploma or GED; related Information Systems field or equivalent; 3-5 yrs HelpDesk

Tools

Active Directory

Job description

Socket.dev is seeking a Computer Systems Technician II to provide company-wide hardware/software support in a diverse IT environment. The role emphasizes consistent on-site attendance, proactive maintenance, and end-user assistance across Windows, Office 365, and network basics.

The ideal candidate will troubleshoot issues, manage user accounts, and collaborate with contractors to deploy and support computer systems and peripherals.