IT Systems Technician II

Microchip Technology; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Microchip Technology Inc. in Chandler, AZ, seeks a Desktop Support professional to provide Tier-2 IT support onsite with some remote assistance and occasional inter-facility travel across North America.

You will work with Windows OS, Active Directory, and Office 365 in a heterogeneous environment, ensuring timely issue resolution for 600+ users and collaborating with Tier-1 and Tier-3 teams to deliver reliable end-user services.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Minimum of two years IT support experience.
• Excellent customer service and communication.
• Strong teamwork and collaboration.
• Hands-on experience with Windows OS, AD and Office 365.
• Ability to manage multiple users and priorities.

Responsibilities

• Provide day-to-day Tier-2 desktop support for internal systems.
• Collaborate with Tier-1 and Tier-3 IT teams to resolve issues.
• Support Windows OS, Active Directory, and network equipment.
• Perform Windows imaging and device deployments.
• Assist in standardizing IT processes and policies.
• Deliver remote and onsite support for users and travel as needed.

Skills

Customer service

Teamwork

Communication

Problem-solving

Prioritization

Education

Bachelor's degree in Computer Science

Tools

Windows OS

Active Directory

Office 365

ServiceNow

ITIL Certification

MCP Certification

Job description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values ; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description

Microchip Technology Inc. is seeking a Desktop Support professional for an onsite position based in Chandler, AZ. The selected candidate will be responsible for a broad range of Tier-2 desktop support activities, ensuring timely resolution of end-user IT issues. This role involves close collaboration with Tier-1 and Tier-3 IT teams to deliver effective technical support. The position is primarily based at the Chandler facility and will also include providing both remote and onsite desktop support services to the Tempe facility.

Responsibilities

• Provide day-to-day technical support for internal desktop hardware and software systems, as well as network, basic server, and storage infrastructure supporting more than 600 users.
• Install, configure, and troubleshoot Windows XP, 7, 10, and 11 operating systems, workstations, smartphones, and network equipment within a heterogeneous environment.
• Operate and maintain the company's internal data communication systems across multiple platforms and protocols, including VoIP technologies.
• Manage user and computer objects within Active Directory.
• Perform Windows imaging for both break-fix scenarios and deployment of new computer equipment.
• Analyze, install, modify, and support operating systems, database applications, and utility software.
• Provide support and troubleshooting for basic Unix/Linux requests and issues.
• Assist the Information Services Support Manager in standardizing organizational processes, procedures, and policies.
• Participate in the development and implementation of IT and infrastructure-related projects as needed.
• Deliver remote technical support for a limited number of remote or home-based users.
• Travel to other Microchip facilities across North America may be required.

Qualifications/Requirements

• Bachelor's degree in Computer Science or an equivalent combination of education and experience preferred.
• Minimum of two years of experience in an IT support environment.
• Excellent customer service, interpersonal, and communication skills required.
• Proven ability to work effectively within a collaborative team environment.
• Strong hands-on experience supporting Windows OS, Active Directory, and Office 365 within a heterogeneous environment.
• Ability to manage and support multiple users and priorities throughout the workday.
• Demonstrated positive attitude and proactive approach to troubleshooting and issue resolution.
• Capable of performing effectively in a fast-paced, high-pressure environment supporting more than 600 users.
• Comfortable working within a tiered support structure and collaborating across multiple support teams.
• Strong technical aptitude with proven analytical and problem-solving abilities.

Preferred Skills

• Experience utilizing the ServiceNow ticketing and incident management system.
• ITIL Foundation certification (V3 or V4) preferred.
• Microsoft Certified Professional (MCP) certification preferred.
• Experience providing technical support within engineering lab environments.

Travel Time

0% - 25%

Physical Attributes

Feeling, Handling, Hearing, Reaching, Seeing, Talking, Works Alone, Works Around Others

Physical Requirements

80% sitting, 10% standing, 10% walking

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected V