IT Systems Technician II

Microchip Technology Inc.; Chandler (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Microchip Technology Inc. is seeking a Desktop Support professional for an onsite role in Chandler, AZ. You will provide Tier-2 IT support for over 600 users, collaborating with Tier-1 and Tier-3 teams to deliver timely resolutions.

Ideal candidates have a Bachelor's degree in computer science or equivalent, 2+ years in IT support, excellent customer service, and strong teamwork. Occasional travel to other Microchip facilities across North America may be required.

Qualifications

• Bachelor’s degree in Computer Science or equivalent.
• Minimum of two years of IT support experience.
• Excellent customer service and communication skills.
• Experience with Windows OS, Active Directory, and Office 365.
• Strong teamwork and ability to manage multiple priorities.
• Experience supporting 600+ users.

Responsibilities

• Provide day-to-day desktop support for internal hardware and software.
• Support Windows OS imaging for break-fix and new equipment deployment.
• Manage user accounts and devices in Active Directory.
• Troubleshoot Windows, Unix/Linux requests as needed.
• Deliver remote support for remote/home-based users.
• Collaborate with Tier-1 and Tier-3 teams to resolve issues.
• Assist in standardizing IT processes and policies.
• Participate in IT and infrastructure projects as needed.
• Travel to other Microchip facilities across North America may be required.

Skills

Windows OS

Active Directory

Office 365

Customer service

Teamwork

Multi-tasking

Problem-solving

Education

Bachelor’s degree in Computer Science or equivalent

Tools

ServiceNow

ITIL

MCP

Job description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description

Microchip Technology Inc. is seeking a Desktop Support professional for an onsite position based in Chandler, AZ. The selected candidate will be responsible for a broad range of Tier-2 desktop support activities, ensuring timely resolution of end-user IT issues. This role involves close collaboration with Tier-1 and Tier-3 IT teams to deliver effective technical support. The position is primarily based at the Chandler facility and will also include providing both remote and onsite desktop support services to the Tempe facility.

Requirements/Qualifications

Responsibilities

• Provide day-to-day technical support for internal desktop hardware and software systems, as well as network, basic server, and storage infrastructure supporting more than 600 users.
• Install, configure, and troubleshoot Windows XP, 7, 10, and 11 operating systems, workstations, smartphones, and network equipment within a heterogeneous environment.
• Operate and maintain the company’s internal data communication systems across multiple platforms and protocols, including VoIP technologies.
• Manage user and computer objects within Active Directory.
• Perform Windows imaging for both break-fix scenarios and deployment of new computer equipment.
• Analyze, install, modify, and support operating systems, database applications, and utility software.
• Provide support and troubleshooting for basic Unix/Linux requests and issues.
• Assist the Information Services Support Manager in standardizing organizational processes, procedures, and policies.
• Participate in the development and implementation of IT and infrastructure-related projects as needed.
• Deliver remote technical support for a limited number of remote or home-based users.
• Travel to other Microchip facilities across North America may be required.

Qualifications/Requirements

• Bachelor’s degree in Computer Science or an equivalent combination of education and experience preferred.
• Minimum of two years of experience in an IT support environment.
• Excellent customer service, interpersonal, and communication skills required.
• Proven ability to work effectively within a collaborative team environment.
• Strong hands‑on experience supporting Windows OS, Active Directory, and Office 365 within a heterogeneous environment.
• Ability to manage and support multiple users and priorities throughout the workday.
• Demonstrated positive attitude and proactive approach to troubleshooting and issue resolution.
• Capable of performing effectively in a fast‑paced, high‑pressure environment supporting more than 600 users.
• Comfortable working within a tiered support structure and collaborating across multiple support teams.
• Strong technical aptitude with proven analytical and problem‑solving abilities.

Preferred Skills

• Experience utilizing the ServiceNow ticketing and incident management system.
• ITIL Foundation certification (V3 or V4) preferred.
• Microsoft Certified Professional (MCP) certification preferred.
• Experience providing technical support within engineering lab environments.

Travel Time

0% - 25%

Physical Attributes

Feeling, Handling, Hearing, Reaching, Seeing, Talking, Works Alone, Works Around Others

Physical Requirements

80% sitting, 10% standing, 10% walking

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.