IT Systems Technician II

FHLB Des Moines; Chandler (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Microchip Technology Inc in Chandler, AZ is seeking an IT Support Specialist to deliver day-to-day desktop and network support for a 600-user environment. You will configure, troubleshoot, and maintain Windows OS, Active Directory, and Office 365 across a heterogeneous setup.

The role also involves imaging, Unix/Linux assistance, and supporting IT infrastructure projects, with travel to other Microchip facilities as needed. Exceptional customer service is essential.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience preferred.
• Minimum of two years in an IT support environment.
• Excellent customer service, interpersonal, and communication skills.

Responsibilities

• Provide day-to-day technical support for desktop hardware/software, network, and basic server infrastructure for 600+ users.
• Install/configure/troubleshoot Windows OS, workstations, and network equipment.
• Manage Active Directory objects and Windows imaging for deployments.
• Support Unix/Linux requests and contribute to IT/infrastructure projects.
• Deliver remote support for select users and travel to Microchip facilities as needed.

Skills

Windows OS

Active Directory

Office 365

Customer service

ITIL

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Job description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await!

Job Description

Responsibilities

• Provide day-to-day technical support for internal desktop hardware and software systems, as well as network, basic server, and storage infrastructure supporting more than 600 users.
• Install, configure, and troubleshoot Windows XP, 7, 10, and 11 operating systems, workstations, smartphones, and network equipment within a heterogeneous environment.
• Operate and maintain the company’s internal data communication systems across multiple platforms and protocols, including VoIP technologies.
• Manage user and computer objects within Active Directory.
• Perform Windows imaging for both break-fix scenarios and deployment of new computer equipment.
• Analyze, install, modify, and support operating systems, database applications, and utility software.
• Provide support and troubleshooting for basic Unix/Linux requests and issues.
• Assist the Information Services Support Manager in standardizing organizational processes, procedures, and policies.
• Participate in the development and implementation of IT and infrastructure-related projects as needed.
• Deliver remote technical support for a limited number of remote or home-based users.
• Travel to other Microchip facilities across North America may be required.

Qualifications/Requirements

• Bachelor’s degree in Computer Science or an equivalent combination of education and experience preferred.
• Minimum of two years of experience in an IT support environment.
• Excellent customer service, interpersonal, and communication skills required.
• Proven ability to work effectively within a collaborative team environment.
• Strong hands-on experience supporting Windows OS, Active Directory, and Office 365 within a heterogeneous environment.
• Ability to manage and support multiple users and priorities throughout the workday.
• Demonstrated positive attitude and proactive approach to troubleshooting and issue resolution.
• Capable of performing effectively in a fast-paced, high-pressure environment supporting more than 600 users.
• Comfortable working within a tiered support structure and collaborating across multiple support teams.
• Strong technical aptitude with proven analytical and problem-solving abilities.

Preferred Skills

• Experience utilizing the ServiceNow ticketing and incident management system.
• ITIL Foundation certification (V3 or V4) preferred.
• Microsoft Certified Professional (MCP) certification preferred.
• Experience providing technical support within engineering lab environments.

Travel Time: 0% - 25%

Physical Attributes: Feeling, Handling, Hearing, Reaching, Seeing, Talking, Works Alone, Works Around Others Physical Requirements: 80% sitting, 10% standing, 10% walking

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.