IT Systems Technical Project Coordinator

Elgin Community College; Elgin (IL); On-site; USD 66,000 - 87,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Long-Term Disability

Flexible Spending Account (FSA, DCA, )

Retirement Plans (Pension, 457b, 403b)

Time Off with Pay

Professional Development/Expense

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Elgin Community College seeks a highly skilled Technology Services professional to coordinate internal and external tech projects, lead computer replacement initiatives, and mentor staff. You will develop deployment standards, automation, and API integrations across campus systems.

The role focuses on enterprise device management, ITSM, and data-driven improvements, aligning with the college’s strategic technology goals. Strong communication and documentation are essential.

Qualifications

• Bachelor’s degree in computer science or related field or a minimum of 6 years of experience developing, implementing, maintaining and supporting solutions in a networked environment.
• Certifications such as PMP (PMI Institute), ITIL/ITSM required or completed within first year in position; A+, Network+ are preferred.
• Excels in leadership and project management skills necessary to coordinate large scale departmental projects with senior leadership.
• Strong ability to analyze and map processes to find opportunities for improvement; engineer technical solutions.
• Extensive knowledge of helpdesk ticketing systems and the ITSM framework.
• Expert knowledge of APIs and writing custom solutions to streamline departmental systems.
• Expert knowledge in programming/scripting languages and automation concepts.
• Expert knowledge integrating and administering hardware/software using SCCM, Jamf Pro, Google Workspace.
• Expert knowledge of computer hardware, software, and network security principles.
• Extensive knowledge of A/V systems and automation used during client presentations.
• Excellent documentation skills and ability to create training materials.

Responsibilities

• Coordinate internal and external technology projects for the Technology Services department.
• Lead annual computer replacement initiatives, technology deployments, and major system projects.
• Provide technical guidance and mentoring for technical support staff.
• Develop deployment standards, OS images, and automated installation processes.
• Design and maintain automated workflows and API integrations.
• Maintain comprehensive technical documentation and knowledge resources.

Skills

Project management

Leadership

Analytical thinking

Documentation

Communication

Problem-solving

End-user support

Education

Bachelor’s degree in computer science or related field

6+ years of IT experience

Tools

Jira

SCCM

Jamf Pro

Google Workspace

Active Directory

API integrations

Job description

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Monday - Friday 8AM - 5PM. Flexibility as needed by the department.

Rate of Pay:

This is a Full-Time Support Staff position at grade 214, with an annual salary range of $65,527 to $87,370. The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits:

• Medical, Dental, Vision Insurance


• Life and Long-Term Disability Insurance


• Flexible Spending Account (FSA, DCA, Commuter)


• Retirement Plans (Pension, 457b, 403b)


• Time Off with Pay


• Professional Development/Expense


• Tuition Reimbursement


• Employee Assistance Program (EAP)

Sick Banks

FLSA Status:

Non-Exempt

Grant Funded:

No

Job Summary:

This position provides high-level technical expertise for all college hardware and software with a focus on process improvement, designing, engineering, and automating processes used by departmental staff. This position serves as a departmental project coordinator for both internal and external projects related to the Technology Services department. Major duties include coordinating the yearly replacements of college computers, hardware/software rollouts, Apple device MDM management, Jira Helpdesk automations/workflows, scripted API integrations, server maintenance, database maintenance, and monitoring/reporting on equipment usage. This role has the technical skillset and understanding of responsibilities to coordinate closely with and provide back up to departmental Systems Administrators as needed. This position works closely with the Managing Director of Technology Services and the Senior Director of Technology Services Support. to shape and implement long-term strategic decisions

Required Knowledge, Skills & Abilities:

• A bachelor’s degree in computer science or related field or a minimum of 6 years of experience developing, implementing, maintaining and supporting solutions in a networked environment, as well as coordinating projects, troubleshooting, and repairing computer hardware and software.


• Certifications such as PMP (PMI Institute), ITIL/ITSM required or completed within first year in position; A+, Network + are preferred.


• Excels in leadership and project management skills necessary to coordinate large scale departmental projects working closely with senior leadership.


• Strong ability to analyze and map processes to find opportunities for improvement, as well as engineer technical solutions to implement changes as needed.


• Extensive knowledge of working in and developing solutions related to the operation of helpdesk ticketing systems and the ITSM framework.


• Expert knowledge of APIs and the ability to write custom solutions to streamline various departmental systems by sharing data seamlessly with one another.


• Expert knowledge in programming/scripting languages and automation concepts necessary to engineer workflows to be utilized by staff in various systems used by the department.


• Expert knowledge integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Workspace.


• Expert knowledge of computer hardware, software, and network security principles.


• Extensive knowledge of A/V systems, as well as automation and control systems used during client presentations and events.


• Excellent documentation skills required to ensure proper training materials and how-to guides can be made available to staff. Ensuring all work is tracked within project tracking system.


• Problem-solving and analytical aptitude.


• Ability to relate concepts of computer hardware and software to end users of varying skill levels.


• Ability to work under pressure and adapt to unforeseen circumstances.


• Excellent written and verbal communication.

Desired Knowledge, Skills & Abilities:

• A bachelor’s degree in computer science or related field or a minimum of 6 years of experience developing, implementing, maintaining and supporting solutions in a networked environment, as well as coordinating projects, troubleshooting, and repairing computer hardware and software.


• Certifications such as PMP (PMI Institute), ITIL/ITSM required, or completed within first year in position; A+, Network + are preferred.


• Excels in leadership and project management skills necessary to coordinate large scale departmental projects working closely with senior leadership.


• Strong ability to analyze and map processes to find opportunities for improvement, as well as engineer technical solutions to implement changes as needed.


• Extensive knowledge of working in and developing solutions related to the operation of helpdesk ticketing systems and the ITSM framework.


• Expert knowledge of APIs and the ability to write custom solutions to streamline various departmental systems by sharing data seamlessly with one another.


• Expert knowledge in programming/scripting languages and automation concepts necessary to engineer workflows to be utilized by staff in various systems used by the department.


• Expert knowledge integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Workspace.


• Expert knowledge of computer hardware, software, and network security principles.


• Extensive knowledge of A/V systems, as well as automation and control systems used during client presentations and events.


• Excellent documentation skills required to ensure proper training materials and how-to guides can be made available to staff. Ensuring all work is tracked within project tracking system.


• Problem-solving and analytical aptitude.


• Ability to relate concepts of computer hardware and software to end users of varying skill levels.


• Ability to work under pressure and adapt to unforeseen circumstances.


• Excellent written and verbal communication.

Essential Duties:

• 1. Project Coordination and Technical Leadership
  Coordinate internal and external technology projects for the Technology Services department.
  Lead annual computer replacement initiatives, technology deployments, and major system implementation projects.
  Provide technical guidance, mentoring, and coordination for technical support staff.
  Develop project tracking methods, reporting mechanisms, and workflow automation processes.
  Serve as a backup resource for technology support personnel and assist with complex technical initiatives.


• 2. Enterprise Device and Systems Management
  Administer, configure, deploy, and maintain enterprise computing devices and operating systems.
  Manage systems management platforms including Microsoft SCCM, Jamf Pro, Active Directory, and Google Workspace.
  Develop and maintain deployment standards, operating system images, software packaging, and automated installation processes.
  Configure device policies, security settings, and deployment workflows.
  Support campus-wide technology lifecycle management initiatives.


• 3. Systems Integration and Automation
  Design, develop, and maintain automated workflows, scripts, and API integrations.
  Engineer solutions that facilitate data exchange between departmental systems.
  Create monitoring, reporting, and analytics tools that support operational decision-making.
  Identify opportunities to improve efficiency through automation and process redesign.


• 4. Advanced Technical Support and Process Coordination
  Serve as a technical escalation resource for complex issues.
  Coordinate activities among technical support staff, systems administrators, asset management personnel, and leadership.
  Analyze incidents, identify root causes, and implement sustainable solutions.
  Maintain comprehensive technical documentation and knowledge resources.


• 5. Strategic Planning and Process Improvement
  Collaborate with technology leadership on long-range technology planning and operational initiatives.
  Analyze departmental processes and recommend improvements.
  Design and implement help desk workflows, escalation procedures, and automation rules.
  Establish standards and best practices for documentation and service delivery.


• 6. Technology Asset Planning and Budget Support
  Partner with asset management staff to forecast technology replacement requirements.
  Assist with technology budgeting, procurement planning, and resource allocation.
  Support inventory management processes and technology asset tracking.
  Provide recommendations regarding future technology needs and investments.

Other Duties:

Carries out other duties and responsibilities as assigned that are reasonably related to the functions of the position and consistent with the employee's level of knowledge, skills, abilities, and classification.

Physical Demands:

Light (up to 25 lbs occasionally or 10lbs frequently)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 09/10/2026. Elgin Community College Support Staff Association (SSECCA) members that apply by 09/17/2026 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-based basis.