IT Systems & TAC Support Specialist III

My Florida CFO; Tallahassee (FL); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Zusammenfassung

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a Telecommunications Specialist III to support the Technical Assistance Center, performing systems administration and 1st-tier help desk duties for the department's IT needs.

The role emphasizes proper intake, accurate ticket classification, timely troubleshooting, escalation, and occasionally acting as TAC vendor liaison; required CJIS clearance and Level 2 background check.

Qualifikationen

• Subject to Level 2 background check and CJIS clearance.
• Ability to process information logically and solve problems.
• Ability to communicate effectively and work in a team environment.

Aufgaben

• Provide systems administration and 1st tier support for the Technical Assistance Center.
• Correctly intake, classify, troubleshoot, and escalate support requests.
• May act as the TAC vendor liaison as needed.

Kenntnisse

Customer service principles

Windows 10

Microsoft Office suite

Problem solving

Effective communication

Planning and organizing

Prioritization

Teamwork

Basic computer knowledge

Jobbeschreibung

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a Telecommunications Specialist III to support the Technical Assistance Center, performing systems administration and 1st-tier help desk duties for the department's IT needs.

The role emphasizes proper intake, accurate ticket classification, timely troubleshooting, escalation, and occasionally acting as TAC vendor liaison; required CJIS clearance and Level 2 background check.