Remote Customer Service Analyst II - Call Center

Florida; United States; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid Parental Leave

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is seeking a Consumer Services Consultant II to join the Division of Motorist Services’ Bureau of Customer Service. This CS Analyst II position emphasizes assessing caller inquiries and resolving service requests related to driver licenses and vehicle rules and regulations.

Ideal candidates will have customer service experience, strong typing (30-40 wpm), and a collaborative approach to continuous improvement in a

Qualifications

• Customer service experience
• Ability to resolve customer concerns
• Proficient in using computer and internet applications to navigate and retrieve information
• Proficient typing 30-40 wpm
• Strong communication and follow-through to ensure customer satisfaction
• Knowledge of Driver License and Motor Vehicle laws, policies, and procedures

Responsibilities

• Assess caller inquiries to resolve service requests.
• Use computer applications and search engines to provide accurate driver license and vehicle information.
• Collaborate with teammates and contribute to improving customer service strategies.

Skills

Customer service

Typing 30-40 wpm

Computer literacy

Job description

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is seeking a Consumer Services Consultant II to join the Division of Motorist Services’ Bureau of Customer Service. This CS Analyst II position emphasizes assessing caller inquiries and resolving service requests related to driver licenses and vehicle rules and regulations.

Ideal candidates will have customer service experience, strong typing (30-40 wpm), and a collaborative approach to continuous improvement in a