IT Systems Support & Training Specialist

KENCCID; Philadelphia (Philadelphia County); On-site; USD 48,000 - 52,000; Full time

Job summary

KenCCID in Philadelphia, PA is seeking a PC Support Specialist to address and resolve inquiries from agency staff. Responsibilities include running diagnostic programs, training users on IT hardware and software, and maintaining documentation for time-keeping and electronic health records.

The role administers system accounts, collaborates with vendors, ensures inventory accuracy, and provides on-site and remote support where possible.

Qualifications

• Certificate or Associate's Degree preferred.
• Minimum three years of experience in information technology or systems fields.
• Strong written and oral communication skills.
• Analytical ability and problem-solving skills.
• Computer literacy and technical knowledge proficiency.
• Ability to interact with staff at multiple levels.
• Attention to detail and accuracy.

Responsibilities

• Address and resolve inquiries from agency staff and run diagnostics.
• Train users on IT hardware and software; update training materials.
• Administrate system accounts and manage devices for staff.
• Maintain asset inventory and coordinate with vendors.
• Disseminate information and support for time-keeping and EHR systems.
• Provide on-site and remote IT support as needed.
• Document tasks and track status; liaise with IT leadership.

Skills

IT support

User training

Documentation

Problem solving

Communication

Team player

Education

Certificate or Associate's Degree preferred

Minimum three years IT experience

Job description

KenCCID in Philadelphia, PA is seeking a PC Support Specialist to address and resolve inquiries from agency staff. Responsibilities include running diagnostic programs, training users on IT hardware and software, and maintaining documentation for time-keeping and electronic health records.

The role administers system accounts, collaborates with vendors, ensures inventory accuracy, and provides on-site and remote support where possible.