IT Support Specialist — Remote & On‑Site Helpdesk Expert

CSM Companies, Inc; Richfield Township (OH); On-site; USD 46,000 - 60,000; Full time

Job summary

CSM Kenworth in Richfield is seeking an IT Support Specialist to respond to employee technical requests and support network and server security systems. You will build and configure desktops, assist with hardware and phone systems, and provide daily help desk coverage for users both locally and remotely.

The role emphasizes strong communication, teamwork, and the ability to troubleshoot across Windows environments, networks, Wi-Fi, and cloud-enabled tools.

Qualifications

• Bachelor or equivalent not required but helpful in IT support roles.
• Experience in professional help desk or IT support is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Build, upgrade, and configure desktop and laptop devices.
• Assist with device management and phone system administration.
• Provide daily help desk support for local and remote users.
• Troubleshoot reported hardware and software issues and document actions.
• Participate in remote Enterprise-wide help desk tasks and incidents.
• Escalate complex problems to tier 2/3 as needed.

Skills

IT support

Help desk

Troubleshooting

Communication

Teamwork

Education

Associate's degree in IT or related field

Tools

Phone systems

Operating systems

Networking

Wi-Fi

Microsoft 365

Cloud technologies

Job description

CSM Kenworth in Richfield is seeking an IT Support Specialist to respond to employee technical requests and support network and server security systems. You will build and configure desktops, assist with hardware and phone systems, and provide daily help desk coverage for users both locally and remotely.

The role emphasizes strong communication, teamwork, and the ability to troubleshoot across Windows environments, networks, Wi-Fi, and cloud-enabled tools.