IT Systems Support Technician — Help Desk & Network Ops

Tmc Transportation, Inc; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Tmc Transportation, Inc. is seeking a System Support Technician to monitor and maintain company computer systems and networks, ensuring users get maximum benefit and reliable operation.

You will also support documentation, reports, and issue resolution to keep IT services running smoothly. Responsibilities include configuring hardware and software, assisting with new user setups, troubleshooting, and collaborating with developers/DBAs.

Qualifications

• Bachelor’s degree in Computer Science or MIS or equivalent training.
• Familiarity with Microsoft products including Windows, Exchange, and Office.
• Experience with third-party software packages.
• MSCE or A+ certification recommended but not required.
• Strong planning, organization, and attention to detail with good problem-solving.
• Excellent oral and written communication skills.

Responsibilities

• Installing and configuring computer hardware operating systems and applications.
• Monitor, support, and maintain computer systems and networks.
• Provide support, including procedural documentation and relevant reports.
• Troubleshoot, diagnose, and solve hardware or software faults.
• Comprehensibly communicate through various methods to staff to help set up systems or resolve issues.
• Set up new users’ accounts and profiles.
• Part replacements as needed.
• Prioritize, manage, and assist IT help desk in a quick and timely manner.
• Establish rapport with customers and other professionals, such as Developers and DBAs.
• Test and evaluate new technology.
• Conduct safety checks on computer equipment.
• Other duties and responsibilities as assigned

Skills

Communication skills

Problem-solving

Detail orientation

Education

Bachelor's degree in Computer Science or MIS

Equivalent training

Tools

Windows

Exchange

Office

MSCE

A++ Certification

Job description

Tmc Transportation, Inc. is seeking a System Support Technician to monitor and maintain company computer systems and networks, ensuring users get maximum benefit and reliable operation.

You will also support documentation, reports, and issue resolution to keep IT services running smoothly. Responsibilities include configuring hardware and software, assisting with new user setups, troubleshooting, and collaborating with developers/DBAs.