IT Support Technician — Logistics Helpdesk

UNIVERSAL MANAGEMENT SERVICES, INC.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Universal Logistic Holdings, Inc. is seeking an IT Support Services Technician to assist in meeting the technical needs of the organization’s user community and provide subject matter support for systems and applications.

The role focuses on troubleshooting over the phone and in person, documenting requests, and contributing to process documentation to improve efficiency. It requires strong communication, multitasking, and a customer-service mindset.

Qualifications

• Organized, thorough, and has great attention to detail.
• Intermediate-Advanced knowledge of the Microsoft Office Suite.
• High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems.
• Effective oral, electronic and written communication with all levels of the organization using top notch customer service.
• Does well with minimal hands-on training and can pickup new skills quickly and can take the ball and run with it.
• Ability to multi-task and can handle frequent interruptions.
• Can consistently follow protocol and instructions.
• Can work independently with little management direction.
• Document process, procedures, and results.
• Fast and accurate keyboarding skills.
• Passionate, optimistic, and has internal inspiration to get things done.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications.
• Assist all users with any IT related incidents when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary.
• Accurately document, and update user requests using the IT ticketing system.
• Configure and deploy IT equipment.
• Resolve issues with printers, copiers and scanners.
• Resolve issues with and upgrade different types of software and hardware.
• Provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Utilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levffels in the organization.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Exhibit a flexible approach to working on a rotating basis and provide necessary cover where needed.

Skills

Microsoft Office Suite

Analytical thinking

Communication skills

Multi-tasking

Independent work

Documentation

Typing speed

Customer service

Education

1-2 years IT or Business Systems

Job description

Universal Logistic Holdings, Inc. is seeking an IT Support Services Technician to assist in meeting the technical needs of the organization’s user community and provide subject matter support for systems and applications.

The role focuses on troubleshooting over the phone and in person, documenting requests, and contributing to process documentation to improve efficiency. It requires strong communication, multitasking, and a customer-service mindset.