Systems Support Technican

TMC Transportation; United States; Presencial; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

Tmc Transportation, Inc. is seeking a System Support Technician to monitor and maintain company computer systems and networks, ensuring users get maximum benefit and reliable operation.

You will also support documentation, reports, and issue resolution to keep IT services running smoothly. Responsibilities include configuring hardware and software, assisting with new user setups, troubleshooting, and collaborating with developers/DBAs.

Formación

• Bachelor’s degree in Computer Science or MIS or equivalent training.
• Familiarity with Microsoft products including Windows, Exchange, and Office.
• Experience with third-party software packages.
• MSCE or A+ certification recommended but not required.
• Strong planning, organization, and attention to detail with good problem-solving.
• Excellent oral and written communication skills.

Responsabilidades

• Installing and configuring computer hardware operating systems and applications.
• Monitor, support, and maintain computer systems and networks.
• Provide support, including procedural documentation and relevant reports.
• Troubleshoot, diagnose, and solve hardware or software faults.
• Comprehensibly communicate through various methods to staff to help set up systems or resolve issues.
• Set up new users’ accounts and profiles.
• Part replacements as needed.
• Prioritize, manage, and assist IT help desk in a quick and timely manner.
• Establish rapport with customers and other professionals, such as Developers and DBAs.
• Test and evaluate new technology.
• Conduct safety checks on computer equipment.
• Other duties and responsibilities as assigned

Conocimientos

Communication skills

Problem-solving

Detail orientation

Educación

Bachelor's degree in Computer Science or MIS

Equivalent training

Herramientas

Windows

Exchange

Office

MSCE

A++ Certification

Descripción del empleo

Job Description

PRIMARY FUNCTION

The System Support Technician monitors and maintains the computer systems and networks within the company. This position is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits. It is crucial to ensure correct running and maintenance of the IT systems.

DUTIES AND RESPONSIBILITIES

• Installing and configuring computer hardware operating systems and applications
• Monitor, support, and maintain computer systems and networks
• Provide support, including procedural documentation and relevant reports
• Troubleshoot, diagnose, and solve hardware or software faults
• Comprehensibly communicate through various methods to staff to help set up systems or resolve issues
• Set up new users’ accounts and profiles
• Part replacements as needed
• Prioritize, manage, and assist IT help desk in a quick and timely manner
• Establish rapport with customers and other professionals, such as Developers and DBAs.
• Test and evaluate new technology
• Conduct safety checks on computer equipment
• Other duties and responsibilities as assigned

MINIMUM QUALIFICATIONS/EXPERIENCE

• Bachelor’s Degree in Computer Science or management of Information Systems, or equivalent training
• General knowledge of Microsoft products including Windows, Exchange, and Office
• Experience with 3rd party software packages required
• MSCE, A++ Certification recommended but not required
• Ability to plan and organize, attentive to detail, problem‑solving skills
• Excellent oral and written communication skills

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

• Must be able to lift 50lbs
• Ability to function in a fast‑paced work environment
• Ability to travel minimally to different onsite locations as well as our other locations throughout the US

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.