IT Systems & Support Specialist

Lefferts; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Lefferts in Miami, FL is seeking an IT Systems & Support Specialist to provide day‑to‑day technology support to employees and assist with the administration, maintenance, and security of the company’s IT systems and tech infrastructure across offices, properties, and sales centers.

The ideal candidate will troubleshoot hardware and software, manage user access and licenses, configure devices, support Microsoft 365, network and security systems, and coordinate with vendors and projects,

Qualifications

• Bachelor's degree or equivalent IT experience required.
• 2-5 years in IT support, systems administration, or similar roles.
• Strong knowledge of Microsoft 365, Windows, networking, and user access management.
• Experience with SharePoint, UniFi, 3CX, TeamViewer or similar platforms preferred.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the primary IT support contact for employees, troubleshooting hardware, software, connectivity, email, printing, and other tech issues.
• Manage onboarding/offboarding, including equipment setup, user accounts, system access, and software licensing.
• Configure, deploy, maintain, and track computers, mobile devices, peripherals, and IT equipment across locations.
• Administer and support Microsoft 365 and other applications, including user accounts, access, licensing, subscriptions, upgrades, and troubleshooting.
• Support and maintain network, Wi-Fi, telecommunications, security cameras, displays, and other technology infrastructure.
• Maintain IT security and access controls; identify and escalate cybersecurity risks.
• Coordinate third-party vendors, service providers, purchasing, and technology expenditures.
• Support IT projects and installations, including vendor coordination, testing, troubleshooting, and ongoing system support.
• Support the evaluation, implementation, and adoption of AI tools and technologies to improve productivity while ensuring secure use.
• Assist and lead other projects as assigned.

Skills

Customer service

Communication

Troubleshooting

Time management

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Microsoft 365

Windows

Networking

Security systems

SharePoint

UniFi

3CX

TeamViewer

Job description

SUMMARY:
The IT Systems & Support Specialist is responsible for providing day-to-day technology support to employees while assisting with the administration, maintenance, and security of the Company's IT systems and technology infrastructure. This position serves as a primary point of contact for employee technology needs, including hardware, software, user access, connectivity, and troubleshooting.

SUMMARY:
The IT Systems & Support Specialist is responsible for providing day-to-day technology support to employees while assisting with the administration, maintenance, and security of the Company's IT systems and technology infrastructure. This position serves as a primary point of contact for employee technology needs, including hardware, software, user access, connectivity, and troubleshooting.
The role also supports the administration of Microsoft 365 and other business applications, network and telecommunications systems, security and surveillance technology, technology vendors, and IT-related projects across the Company's corporate offices, properties, and sales centers.
The ideal candidate is a hands-on, service-oriented IT professional who can independently troubleshoot issues, manage multiple systems and vendors, and provide responsive support in a fast-paced real estate environment.

RESPONSIBILITIES

• Serve as the primary point of contact for day-to-day employee IT support, troubleshooting hardware, software, connectivity, email, printing, and other technology issues
• Manage employee technology onboarding and offboarding, including equipment setup, user accounts, system access, and software licensing
• Configure, deploy, maintain, and track computers, mobile devices, peripherals, and other IT equipment across Company locations
• Administer and support Microsoft 365 and other Company applications, including user accounts, access, licensing, subscriptions, upgrades, and troubleshooting
• Support and maintain network, Wi-Fi, telecommunications, security cameras, digital displays, and other technology infrastructure across corporate offices, properties, and sales centers
• Maintain appropriate IT security and access controls and assist in identifying, troubleshooting, and escalating technology and cybersecurity risks
• Coordinate third-party technology vendors, service providers, purchasing, subscriptions, and technology-related expenditures
• Support technology projects and installations, including vendor coordination, implementation, testing, troubleshooting, and ongoing system support
• Support the evaluation, implementation, and adoption of AI tools and technologies across the Company, including identifying opportunities to improve productivity, workflows, and business processes while promoting appropriate and secure use

Assist and lead other projects as assigned.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent professional experience and relevant technical certifications will be considered
• 2-5 years of experience in IT support, systems administration, desktop support, or a similar hands-on technology role
• Strong working knowledge of Microsoft 365 administration, Windows environments, networking, Wi-Fi, user access management, and common office technology
• Experience with SharePoint, UniFi, 3CX, TeamViewer, or similar business technology platforms preferred
• Strong technical troubleshooting and problem-solving skills, with the ability to work independently and appropriately upscale issues when necessary
• Strong customer service and communication skills, with the ability to provide responsive support and communicate effectively with non-technical users
• Highly organized and detail-oriented, with the ability to manage multiple priorities, systems, vendors, and projects simultaneously
• Proactive, resourceful, and dependable, with sound judgment when handling confidential information and access to Company systems
• Experience supporting real estate, construction, property management, or multi-location organization is a plus