IT Systems Support Specialist — On‑Site with 25% Travel

Progressions; Malvern (AR); On-site; USD 52,000 - 70,000; Full time

Job summary

Malvern Treatment Centers is seeking a Full Time Information Technology Systems Support Specialist to work at our Malvern, PA site. You will provide front line support for desktop, telecommunications, and systems infrastructure, documenting issues and troubleshooting as needed.

The role requires handling a high‑energy environment with strong customer service skills and the ability to travel up to 25% to other Malvern locations.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in IT support or help desk is a plus.
• Excellent customer service and communication skills are essential.
• Able to work independently and as part of a team.
• Willingness to travel up to 25% to other Malvern locations.

Responsibilities

• Resolve inbound technical support issues quickly and professionally.
• Create tickets for support requests via phone, email, or in person.
• Coordinate new setups and monitor ticket progress to timely closure.
• Provide backup and support for department leads.
• Setup new PCs, perform configurations and installations.

Skills

IT troubleshooting

Customer service

Time management

Education

Associates degree in computer science or MIS

Tools

MS Word

Excel

Outlook

Job description

Malvern Treatment Centers is seeking a Full Time Information Technology Systems Support Specialist to work at our Malvern, PA site. You will provide front line support for desktop, telecommunications, and systems infrastructure, documenting issues and troubleshooting as needed.

The role requires handling a high‑energy environment with strong customer service skills and the ability to travel up to 25% to other Malvern locations.