IT Systems Support Specialist

Progressions; Malvern (AR); On-site; USD 52,000 - 70,000; Full time

Job summary

Malvern Treatment Centers is seeking a Full Time Information Technology Systems Support Specialist to work at our Malvern, PA site. You will provide front line support for desktop, telecommunications, and systems infrastructure, documenting issues and troubleshooting as needed.

The role requires handling a high‑energy environment with strong customer service skills and the ability to travel up to 25% to other Malvern locations.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in IT support or help desk is a plus.
• Excellent customer service and communication skills are essential.
• Able to work independently and as part of a team.
• Willingness to travel up to 25% to other Malvern locations.

Responsibilities

• Resolve inbound technical support issues quickly and professionally.
• Create tickets for support requests via phone, email, or in person.
• Coordinate new setups and monitor ticket progress to timely closure.
• Provide backup and support for department leads.
• Setup new PCs, perform configurations and installations.

Skills

IT troubleshooting

Customer service

Time management

Education

Associates degree in computer science or MIS

Tools

MS Word

Excel

Outlook

Job description

Job Details

Job Location: King Road - Malvern, PA 19355

Position Type: Full Time

Education Level: 2 Year Degree

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Information Technology

Malvern Treatment Centers is currently seeking a Full Time Information Technology Systems Support Specialist to work out of our site located in Malvern, PA. The ITSystems Support Specialist, will be responsible for providing front line support for Malvern Health's desktop, telecommunications and systems infrastructure. Responsibilities include resolving technical support issues while documenting problems accurately and troubleshooting issues that may arise; create tickets for support desk requests via phone, email, or in person, troubleshooting questions within scope of the position when possible; coordinate new set‑ups; monitor the status of support desk tickets ensuring they are completed in a timely manner.

This position is a full‑time benefit eligible position offering a competitive salary as well as a comprehensive benefits package. Although this position will be based out of our Malvern site, it will require occasional (25%) travel to other Malvern locations.

Summary of Essential Position Functions

• Manage resolution of inbound technical support needs at Malvern locations, email, and web‑based support requests quickly, professionally and efficiently.
• Handle multiple IT requests each day and communicate within the department on daily task list
• Troubleshoot desktop, phone and location application issues
• Setup new PCs including systems configuration and application installs
• Provide backup and support for department leads
• Represents organization and fosters a positive atmosphere for employees.
• Other duties as assigned.

Benefits

This position is a full time, benefit eligible position. Benefits offered include, but not limited to:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K plan with company match

Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. This position requires individuals that are high energy, positive role model, client and person focused, team oriented, great interpersonal and communication skills, flexible to sudden changes in workload, emergency or staffing, dependable, problem solving skills, focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma required. Associates degree from an accredited college or university in computer science, MIS or related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements.

Technical/Computer Skills: Excellent customer service skills. IT troubleshooting skills. Knowledge working with MS Word, Excel and Outlook required. Networking experience a plus. Strong time management, organizational and technical skills. Strong ability to work independently but within a team environment. Previous help desk experience a plus.

Work Environment and Hazards: No hazardous conditions. Protected from weather conditions.

Physical Requirements: Ability to walk, crawl, bend as IT equipment may be in hard‑to‑reach locations. Lift, push, pull, carry up to 40 pounds.

***Malvern Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.***