IT Systems Support Specialist

Malvern Health; Frazer Township (PA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401K plan with company match

Job summary

Malvern Health is seeking a Full Time IT Systems Support Specialist to support desktops, phones and our systems infrastructure at the Malvern location in Malvern, PA. The role includes ticketing, new setup coordination and troubleshooting, with occasional travel to other Malvern sites.

The position offers full-time employment with competitive salary and a comprehensive benefits package. Ability to work independently within a team environment is essential.

Qualifications

• High school diploma required.
• Associate degree in computer science, MIS or related field preferred.
• Equivalent work experience may substitute for education requirements.

Responsibilities

• Provide front-line IT support for desktop, telecom and systems infrastructure at Malvern locations.
• Create tickets for support requests via phone, email or in person.
• Coordinate new set-ups and monitor ticket progress to completion.
• Assist with setup of new PCs and software installations.
• Provide backup support for department leads and maintain documentation.

Skills

Customer service

IT troubleshooting

Time management

Organizational skills

Technical skills

Independent and team work

Help desk experience

Networking experience

Education

High school diploma

Associate degree in computer science/MIS or related field

Tools

MS Word

Excel

Outlook

Job description

Malvern Treatment Centers is currently seeking a Full Time Information Technology Systems Support Specialist to work out of our site located in Malvern, PA. The IT Systems Support Specialist, will be responsible for providing front line support for Malvern Health's desktop, telecommunications and systems infrastructure. Responsibilities include resolving technical support issues while documenting problems accurately and troubleshooting issues that may arise; create tickets for support desk requests via phone, email, or in person, troubleshooting questions within scope of the position when possible; coordinate new set-ups; monitor the status of support desk tickets ensuring they are completed in a timely manner.This position is a full-time benefit eligible position offering a competitive salary as well as a comprehensive benefits package. Although this position will be based out of our Malvern site, it will require occasional (25%) travel to other Malvern locations.Summary of Essential Position Functions:Manage resolution of inbound technical support needs at Malvern locations, email, and web-based support requests quickly, professionally and efficiently.Handle multiple IT requests each day and communicate within the department on daily task listTroubleshoot desktop, phone and location application issuesSetup new PCs including systems configuration and application installsProvide backup and support for department leadsRepresents organization and fosters a positive atmosphere for employees.Other duties as assigned.Benefits:This position is a full time, benefit eligible position. Benefits offered include, but not limited to:Medical InsuranceDental InsuranceVision InsuranceLife InsurancePaid Time Off401K plan with company matchQualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. This position requires individuals that are high energy, positive role model, client and person focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: High school diploma required. Associates degree from an accredited college or university in computer science, MIS or related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements.Technical/Computer Skills: Excellent customer service skills. IT troubleshooting skills. Knowledge working with MS Word, Excel and Outlook required. Networking experience a plus. Strong time management, organizational and technical skills. Strong ability to work independently but within a team environment. Previous help desk experience a plus.Work Environment and Hazards: No hazardous conditions. Protected from weather conditions.Physical Requirements: Ability to walk, crawl, bend as IT equipment may be in hard-to-reach locations. Lift, push, pull, carry up to 40 pounds.***Malvern Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.***