IT Systems Support Specialist - On-Call Field Support

PHI Health; Tempe (AZ); On-site; USD 48,000 - 75,000; Full time

Job summary

PHI Health in Phoenix, AZ seeks a System Support Specialist I/II/III to provide desktop/LAN/WAN support, hardware, software, and Active Directory assistance across local and remote sites.

You will handle end-user problems, set up devices, manage on-call rotations, and coordinate with vendors when needed.

A high school diploma is required; excellent communication and customer service are essential; travel to remote sites may be involved.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent customer service in person and over the phone.
• Teamwork, multi-tasking, and excellent communication skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with both management as well as end users.
• Superior organization, prioritization, self-motivation, and problem resolution skills.

Responsibilities

• 40% Desktop and End-User support.
• 20% Software and hardware setup, repair, warranty service, and refresh of devices.
• 20% Troubleshooting desktop, server, LAN/WAN, hardware, and software.
• 10% 24x7 support including on-call rotation.
• 10% Other duties or special projects.

Skills

Desktop Support

End-User Support

Active Directory

Customer Service

Hardware Troubleshooting

Software Troubleshooting

On-site Support

Remote Support

Problem Solving

Education

High school diploma

Tools

Ticketing System

Job description

PHI Health in Phoenix, AZ seeks a System Support Specialist I/II/III to provide desktop/LAN/WAN support, hardware, software, and Active Directory assistance across local and remote sites.

You will handle end-user problems, set up devices, manage on-call rotations, and coordinate with vendors when needed.

A high school diploma is required; excellent communication and customer service are essential; travel to remote sites may be involved.