Life-Saving IT Systems Support Specialist

PHI Air Medical, LLC; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

PHI Health in Phoenix, AZ seeks a System Support Specialist I/II/III to provide desktop, software, and AD support across local and multiple remote facilities. Travel to remote sites may be required. The role emphasizes customer service, problem solving, and proactive technical assistance to keep avionics and operations running smoothly.

Responsibilities include end-user support, hardware/software setup, and on-call rotation, with opportunities to work on special projects within a dynamic IT team.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent customer service in person and over the phone.
• Strong interpersonal skills with management and end users.
• Excellent written and verbal communication skills.

Responsibilities

• 40% Desktop and End-User support.
• 20% Software and hardware setup, repair, warranty service, and device refresh.
• 20% Troubleshooting desktop, server, LAN/WAN, hardware, and software.
• 10% 24x7 support including on-call rotation.
• 10% Other duties or special projects.

Skills

Desktop support

End-user support

Customer service

Communication skills

Problem solving

Teamwork

Organizational skills

Education

High school diploma or equivalent

Tools

Active Directory

Windows OS

Microsoft 365

VPN (Cisco AnyConnect)

PC & Laptop Imaging

Job description

PHI Health in Phoenix, AZ seeks a System Support Specialist I/II/III to provide desktop, software, and AD support across local and multiple remote facilities. Travel to remote sites may be required. The role emphasizes customer service, problem solving, and proactive technical assistance to keep avionics and operations running smoothly.

Responsibilities include end-user support, hardware/software setup, and on-call rotation, with opportunities to work on special projects within a dynamic IT team.