IT Systems Support Specialist — Helpdesk & Assets

Gcl; Kissel Hill (PA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

PTO package

HSA contributions

401(k) match

Parental leave

Continuing Education

Charitable donations matching

Free client event tickets

Company events

Supplemental insurance

Home/auto insurance discounts

Job summary

Rock-It Company in Lititz, Pennsylvania is seeking a Systems Support Specialist to provide frontline IT helpdesk support for data, voice, video, hardware and software. You will respond to break/fix requests, set up equipment, and guide users through solutions.

You will work with seasoned IT leaders to strengthen processes, support Cargo Science, manage Active Directory/Exchange, and maintain hardware inventories.

Qualifications

• 1-3 years experience with computer imaging and helpdesk ticketing software.
• Proficient with Microsoft Office and Azure AD; ERP and networking experience preferred.
• Ability to troubleshoot desktop and printer hardware.
• Strong problem solving and customer service skills.
• Willingness to travel to other offices.
• Self-driven with ability to follow processes.

Responsibilities

• Serve as a technical resource for equipment maintenance and training.
• Learn and support Cargo Science system; manage user accounts.
• Create and maintain Active Directory and Exchange accounts.
• Monitor and document IT helpdesk tickets; ensure resolutions.
• Track software/hardware status and perform routine maintenance.
• Set up new equipment and configure desktop software.
• Maintain inventory and report issues.
• Perform other IT duties as assigned.

Skills

Helpdesk tickets

Desktop support

Microsoft Office

Azure Active Directory

Hybrid environments

ERP software support

Printers/office equipment

Customer service

Communication skills

Travel ability

Tools

Active Directory

Exchange

Office 365

Job description

Rock-It Company in Lititz, Pennsylvania is seeking a Systems Support Specialist to provide frontline IT helpdesk support for data, voice, video, hardware and software. You will respond to break/fix requests, set up equipment, and guide users through solutions.

You will work with seasoned IT leaders to strengthen processes, support Cargo Science, manage Active Directory/Exchange, and maintain hardware inventories.