IT Help Desk Specialist - Fast Problem Solver

BLaST - South Office; Williamsport (Lycoming County); On-site; USD 38,000 - 42,000; Full time

Job summary

BLaST - South Office in Williamsport, PA, is seeking a Help Desk Technician to serve as the first point of contact for IT support. You will handle tickets, phones, and emails, deploy workstations, and assist with AV setup, while advancing IT infrastructure and your skills.

The role emphasizes customer service, proactive problem-solving, and teamwork within a collaborative IT department. Immediate start and full-time employment offered.

Qualifications

• Associates in technology or 2 years of technology experience.
• Problem-solving.
• Ability to successfully interact with other IT professionals and end-users.
• Verbal and written communication skills.
• Knowledge of Windows and Mac operating systems.
• Basic systems knowledge (Active Directory, Microsoft 365/Azure, Google Workspace).
• Basic knowledge of desktop hardware and software systems.
• Phone Soft skills.
• Punctual and reliable.
• Ability to lift equipment that may weigh up to 50 pounds.

Responsibilities

• Receive service requests via ticket, phone, and email, perform services and tasks according to procedures, and escalate where necessary.
• Provision and deploy new workstations and laptops to IU staff.
• Participate in hardware refreshes for existing workstations and mobile devices.
• Help maintain internal IT documentation and employee self-help wiki.
• Assist with the setting up and troubleshooting of AV equipment in conference rooms.
• Perform intermediate-level troubleshooting on MS Office, Windows devices, and basic networking.
• Perform hardware maintenance on desktops, printers, projectors, mobile devices and other networked hardware.
• Help maintain inventory of all equipment and software as well as document internal procedures.
• Participate in resolving critical issues that may arise, or planned maintenance after-hours.
• Other duties as may be assigned.
• Maintain a valid state driver’s license and ability to drive without advanced notice.

Skills

Problem-solving

Communication skills

Team interaction

Physical stamina

Time management

Education

Associate degree in technology

2 years of technology experience

Tools

Active Directory

Microsoft 365/Azure

Google Workspace

Job description

BLaST - South Office in Williamsport, PA, is seeking a Help Desk Technician to serve as the first point of contact for IT support. You will handle tickets, phones, and emails, deploy workstations, and assist with AV setup, while advancing IT infrastructure and your skills.

The role emphasizes customer service, proactive problem-solving, and teamwork within a collaborative IT department. Immediate start and full-time employment offered.