IT Support Specialist I — Onsite Desk & Hardware Help

Clair Global; Lititz (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

Clair Global in Lititz, PA is seeking an onsite Tier I IT support specialist to provide end-user assistance for applications, permissions, software, and hardware. You will diagnose hardware and software issues, install and repair printers, and support Windows OS and Office environments.

You will work with employees across all locations, prioritize tasks in a fast-paced setting, and contribute to maintaining reliable IT services while onboarding new users.

Qualifications

• Must thrive in a fast-paced environment.
• Ability to work well in a team and stay positive.
• Strong problem solving and analytical skills.
• Install, modify, and repair printers, hardware, and software.
• Ability to multitask and prioritize tasks.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, or network problems; replace defective components as needed.
• Collaborate with employees across locations to assess IT needs.
• Interact with hardware and software vendors to resolve issues.
• Configure desktops, imaging, and maintenance of systems.
• Document tickets, changes, and system configurations.

Skills

Teamwork

Learning mindset

Problem solving

Multi-tasking

Willingness to learn

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office

Active Directory

Printer setup & repair

Job description

Clair Global in Lititz, PA is seeking an onsite Tier I IT support specialist to provide end-user assistance for applications, permissions, software, and hardware. You will diagnose hardware and software issues, install and repair printers, and support Windows OS and Office environments.

You will work with employees across all locations, prioritize tasks in a fast-paced setting, and contribute to maintaining reliable IT services while onboarding new users.