IT Systems & Support Engineer

Prosoft Technologies, Inc.; Harrisburg (Dauphin County); On-site; USD 70,000 - 100,000; Full time

Job summary

Prosoft Technologies, Inc. is seeking a proactive IT support specialist in the United States to serve as the frontline contact for ProSoft clients. You will respond to tickets and phone inquiries, diagnose software issues, and collaborate with the technical team to resolve problems efficiently.

The role requires strong customer service, communication, and problem-solving skills. You will help administer Windows Server, AD, DNS, and RDS environments, and develop PowerShell automation to improve

Qualifications

• Bachelor’s degree or equivalent experience in HR, accounting, or business.
• Knowledge of AP and payroll processes.
• Excellent customer service and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Respond to support tickets and phone inquiries as frontline contact.
• Diagnose software issues and coordinate with tech team.
• Administer Windows Server infrastructure and Active Directory.
• Support RDS environments and MFA, SSO integrations.
• Develop PowerShell automation to improve admin tasks.
• Provide operational support for SQL Server including backups.
• Identify escalation points to development with clear details.
• Prioritize requests to minimize downtime.

Skills

Customer service

Communication

Analytical thinking

Troubleshooting

Team player

Independent work

Prioritization

Adaptability

Problem solving

Education

Bachelor’s degree or equivalent

Tools

PowerShell

SQL Server

Active Directory

Job description

Prosoft Technologies, Inc. is seeking a proactive IT support specialist in the United States to serve as the frontline contact for ProSoft clients. You will respond to tickets and phone inquiries, diagnose software issues, and collaborate with the technical team to resolve problems efficiently.

The role requires strong customer service, communication, and problem-solving skills. You will help administer Windows Server, AD, DNS, and RDS environments, and develop PowerShell automation to improve