IT Systems Support Specialist — Growth Path

Charles IT; Chesapeake (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Paid time off and holidays

WFH bank for flexibility

Dog-friendly office

Team lunches and events

Job summary

Charles IT is seeking a Junior Systems Administrator to join our growing team. You will handle first-level tickets escalated to the team, ensuring IT infrastructure runs smoothly while laying a foundation for more advanced responsibilities in the future.

The role emphasizes customer-focused support across Windows, Linux, and macOS; collaboration with vendors; documentation; and opportunities for growth in a diverse, client-facing MSP environment.

Qualifications

• Associate or bachelor's degree in computer science, information technology, or related field.
• 2+ years experience in MSP or client IT support.
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 cybersecurity.
• Strong communication and multitasking in fast-paced environment.
• Willingness to travel to client sites.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Support Windows, Linux, and macOS.
• Manage user accounts with Active Directory.
• Assist with software installation, configuration, and troubleshooting.
• Provide basic networking support (IP, DNS, VPN).
• Configure and support desktops, laptops, printers, and peripherals.
• Coordinate with vendors and IT teams for repairs.
• Maintain accurate documentation and time entries.
• Build relationships with clients and ensure high satisfaction.
• De-escalate and professionally handle user concerns.

Skills

Communication

Task management

Travel readiness

Self-driven

Organization

Education

CS/IT degree

Job description

Charles IT is seeking a Junior Systems Administrator to join our growing team. You will handle first-level tickets escalated to the team, ensuring IT infrastructure runs smoothly while laying a foundation for more advanced responsibilities in the future.

The role emphasizes customer-focused support across Windows, Linux, and macOS; collaboration with vendors; documentation; and opportunities for growth in a diverse, client-facing MSP environment.